Customer Service Apprentice

2 weeks ago


Corby, United Kingdom Starting Off Full time

Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established appliance brands, such as Bosch, Siemens, Gaggenau and Neff, in additionto seven local brands. With their ecosystem brand home Connect and service brands such as Kitchen Stories and Blue Movement, they offer consumers digital services and sustainable solutions to improve their daily lives.

Key responsibilities:

- Handling customer enquiries via incoming and outgoing telephone calls and booking service visits whilst identifying and ordering spare parts and accessories.
- Ownership will be taken of customer enquiries and follow through to completion.
- Promoting products and services with the aim of generating income for the business and improving customer loyalty. This will include selling of repair plans, extended warranties, and accessories where appropriate.

Person specification:
The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality,and professionalism. This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service



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