Hybrid Customer Service Coordinator

2 weeks ago


Corby, United Kingdom Impact Recruitment Full time

**Customer Service Coordinator**

**Corby**

**Permanent contract**

**Full and part time hours available**:
**Day, PM, and Night (see full details on shift options below) including Part Time**

**Salary: £21,000 - £25,000 (depending on shift)**

**Following an initial 6 weeks of office-based training, role will be hybrid (2 weeks in the office followed by 2 weeks remote, alternating accordingly).**

We have an exciting opportunity to join a market leading company in Corby as a **Customer Service Coordinator**. Our client is offering a range of shift types and times to cater to their global customer base, allowing you to work at times which are best suited to you. If you have any office-based customer service experience, and enjoy dealing with people and resolving queries, we strongly encourage you to apply.

As a **Customer Service Coordinator**, you will be working as part of the relevant department and support customer requests via inbound calls. You will be dealing with queries, promoting new products and plans to exist customers, and providing first rate customer service.

**Job description**:

- Take ownership of customer queries and follow through to completion.
- Identify and order spare parts and accessories, provide self-help advice, and book service visits, in addition to promoting extended warranty products.
- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements.
- Deliver first class customer service by resolving queries quickly and professionally.
- Promote products and services with the aim of generating further income for the business and improving customer loyalty. This may include selling repair plans, extended warranty, and accessories where appropriate.
- Adhere to company processes, procedures, policies, and standards.
- Maintain effective working relationships with internal departments.

**The successful applicant must be able to demonstrate the following**:

- Previous customer service experience.
- Excellent communication skills (both verbal and written), and a calm and professional telephone manner.
- Able to work as an individual whilst contributing to the overall success of the team.
- Able to work under pressure, when dealing with customers and solving queries.
- Have an eye for detail and accurate data entry skills.
- Great problem-solving skills.
- An all-round positive, enthusiastic, and energetic attitude.

**Day shift**:
1. 4 days on/4 days off (all days): 08:00 - 18:00 - 10-hour shift with 1 hour lunch and 2 x 15-minute breaks.
- or_

2. Mini rotation of 08:00 - 16:00 (Week 1) and 10:00 - 18:00 (Week 2) with a 30-minute lunch and 2 x 10-minute breaks.

Note - both day shifts include weekends and 2 bank holiday days.

**Salary: £21,000**

**PM Shift**:

- 13:45 - 22:00 (part-time hours of either 18:00 - 22:00 or 14:00 - 18:00 also available) - no weekend work.

**Salary: £23,200**

**Night Shift**:

- Sunday to Thursday: 22:00 - 06:00 and 23:00 - 07:00 (change seasonally) - you must also be available to work UK bank holidays.
- Part-time hours can also be considered but you will need to start no earlier than 12am.

**Salary: £25,300**

**Part Time**:

- 2pm to 6pm - £11,700
- 6pm to 10pm - £12,600

All responses will be managed in line with GDPR.

**Job Types**: Full-time, Permanent

**Salary**: £21,089.00-£25,307.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Corby: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: Hybrid remote in CORBY

Reference ID: NDJ88



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