Customer Service Administrator

2 months ago


Corby, United Kingdom Adecco Full time

**Do you have a passion for for customer service?**

**Are you organised with the ability to balance priorities?**

**Would you love to work for a fabulous company?**

**Are you hardworking and self motivated?***

**Job Title**: Customer Service Administrator

**Salary/Benefits**:£23k

**Location**:Corby

**Contract type**:Full Time

**Hours per week**:Monday to Friday 9am - 5pm

Our client is looking for a new member of staff to interact with customers assisting and providing information in response to any fault or damage related queries. To aid in solving customer's problems and express any emerging patterns and issues recording with the Head of Sales / Service. High-quality customer care, with a calm approach and outlook to all situations should always be maintained.

**Your day to day;**
- You will be accountable for a core range of our customers, prioritising and managing their service/faulty queries in Zendesk.
- Review all claims against our returns policy, offering a solution to the customer or an explanation of any refusal.
- Work with the CS Team to ensure that we are all working within our SLA and all customers are being responded to within 48 hours.
- Log faulty and damaged claims on Xsuite, acknowledge back to the customer, release collection paperwork for faulty/damaged claims, raise replacement order items.
- Raise returns credits once we have the supporting paperwork confirming uplift of the faulty/damaged item(s).
- Raise any compensation credit notes that have been agreed with customers.
- Keeping the customer updated through to final resolution.
- Displays extensive knowledge about products and services.
- Maintain the Customer Services systems on X Suite and K: Drive.
- Collate information from the customers regarding faulty or damaged goods including PD numbers and photos.
- Maintain records of all responses for spare parts, replacements and Homeserve attendances.

***

**Who are we looking for?**
- A passion for delivering high levels of customer service with the ability to show genuine empathy.
- Excellent communication skills, both verbal and written.
- Keen attention to detail.
- Organised with the ability to balance priorities.
- An adaptable, friendly team player.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Carla Keech



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