Customer Service Lead

3 weeks ago


Corby, United Kingdom Morgan Advanced Materials Full time

Overview:
The
**Technical Ceramics** business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

**Group Key Figures**: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

**Responsibilities**:
The Customer Service Lead is a strategic member of the Corby Site’s commercial team, providing sales, marketing and business development expertise to drive growth in the assigned book of business. Working closely with all team members, this individual is responsible for executing on the sales and marketing strategy to drive high performance in the areas of Strategic Account Management, Business Development, Customer Service, Price Realization, and Voice of the Customer (VOC).

Essential Functions:

- Maintain customer records by updating account information.
- Monitors and expedites all customer quotations requested by existing or potential customers.
- Liaison between customer requests and production activities to provide manufacturing lead times and updates accordingly.
- Perform contract review on all P.O.’s to ensure compliance.
- Receives, processes, and acknowledges customer orders/change orders
- Responsible for new customer account generation
- Assists Finance in credit/invoicing resolution
- Assist with sales forecast preparation.
- Provides customer service support to outside sales force.
- Assist in business development initiatives as required.
- Ensure high customer satisfaction.
- Communicate issues/potential issues immediately both internally and externally.
- Work with operations to expedite customer orders.
- Monitors and maintains monthly OTD report
- Monitors and maintains weekly quotation summary report
- Responsible for RMA processing
- Track and monitor customer Kanban/safety stock levels

Qualifications:
Minimum Qualifications and Education Requirements
- Associates degree or equivalent experience or Business related, and 2 years related experience and/or training.

Additional Requirements:

- Must be able to clearly present ideas and reports in written and verbal format.
- Must be able to work well with all levels of business personnel.
- Must be able to work well with external contacts of the Company.
- Must have good time management, planning, and negotiation skills.
- Must adhere to all Company policies.
- **1


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