Customer Experience Executive

6 days ago


Croydon, United Kingdom GNA Group Full time

Job description

Customer Experience Executive/Administrator

Do you believe in delivering first class customer service? Are you an excellent communicator? Are you PASSIONATE about constantly growing and improving? If so, please read on We are a rapidly growing company, supporting Estate Agencies to market properties in the best way possible, all over the Country.

We are currently looking for someone to join our Customer Experience ‘Dream Team’, where you will be the first point of contact for our customers. Why join us on this exciting journey?

Jumping aboard our bus means you’ll have fun (we’re at work for a large part of our lives so we should definitely enjoy the journey), while striving for continuous improvement in everything you do. You’ll feel part of the family from your very first day, as we all work together to achieve our joint Goals.

Your main responsibilities will include:

- Taking ownership from inbound customer queries and keeping customers updated on the progress of active cases, thus reducing repeat contact.
- Building and maintaining relationships with branches and key contacts
- Making proactive outbound calls
- Tracking and checking product quality
- Ad-hoc project work and activities as they arise Working days are Monday to Friday with the occasional Saturday cover.

Benefits include a great working environment, generous holiday allowance, enrolment on company private health care scheme as well as a career paths plan that incentivises performance and personal growth.

**Salary**: £21,500.00 per year

Schedule:

- Monday to Friday



  • Croydon, United Kingdom Health and Care Management Ltd Full time

    **About the Role**: At HCML, we believe that customer experience is a critical component of our business. We are committed to providing quality, effective, and coordinated services to everyone who requires rehabilitation in the UK. By joining our Customer Experience team in the Performance & Quality Management department you will play a vital role in meeting...


  • Croydon, United Kingdom GNA Group Full time

    Customer Experience Executive Do you believe in delivering **first class** customer service? Are you an **excellent **communicator? Are you **PASSIONATE **about constantly growing and improving? If so, please read on ! We are a rapidly growing company, supporting Estate Agencies to market properties in the best way possible, all over the Country. We are...


  • Croydon, United Kingdom MBA Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Toyota Croydon** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...


  • Croydon, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Customer Experience** **Specialist** to join their business based out of their **Lexus Croydon** Dealership. This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Experience Specialist** to join our busy showroom team to help...


  • Croydon, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Croydon Dealership. This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Experience Specialist** to join our busy showroom team to help...


  • Croydon, United Kingdom Wellbeing Solutions Full time

    Wellbeing Solutions is seeking to appoint an experienced Customer Account Executive to join our busy commercial team. This is an exciting opportunity to work in the rapidly expanding and dynamic field of workplace mental health - interacting daily with HR professionals seeking to support their teams in these challenging times. This role is specifically...


  • Croydon, Greater London, United Kingdom German Doner Kebab Full time

    Job Title: Customer Experience SupervisorWe are seeking an empathetic and organized Customer Experience Supervisor to join our team at German Doner Kebab. As a key member of our front-of-house team, you will be responsible for ensuring that every customer has a memorable and enjoyable dining experience.Main Responsibilities:Lead by example and set high...


  • Croydon, United Kingdom Altitude-Recruitment Limited Full time

    Work from home - providing outstanding customer experiences, you will assist customers over the telephone, responding to enquiries for information and provide policy information assisting the customer with upgrades to their cover. Part of an established corporation and a true global player, our client offers an attractive benefits package and the hours to...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Croydon, Greater London, United Kingdom Natterbox Limited Full time

    We are seeking a highly skilled Customer Experience Representative to join our Natterbox team. As a key member of our support team, you will be the first point of contact for customers and will play a critical role in ensuring timely and effective resolution of customer issues.About the RoleYou will be responsible for troubleshooting Hosted PBX, Mobile, and...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other departments to ensure...


  • Croydon, Greater London, United Kingdom German Doner Kebab Full time

    Job SummaryThe Customer Experience Director will be responsible for leading a team of front-of-house staff to deliver exceptional customer experiences at German Doner Kebab. Key responsibilities include managing operations, improving customer satisfaction, and maintaining high standards of quality control, hygiene, and health and safety. The successful...


  • Croydon, Greater London, United Kingdom FOOT LOCKER Full time

    Role DescriptionAs a Customer Experience Representative, you will play a critical role in creating memorable shopping experiences for our customers. Your passion for athletic products, combined with your excellent communication skills, will make you an asset to our team.Key ResponsibilitiesDevelop strong relationships with customers, understanding their...


  • Croydon, Greater London, United Kingdom Getting In Limited Full time

    About the RoleWe are looking for a highly motivated Customer Experience Specialist to join our team at Getting In Limited. The successful candidate will be responsible for developing strong relationships with customers, understanding their needs, and providing tailored solutions to drive business growth.The key responsibilities of this role...


  • Croydon, United Kingdom Octane Recruitment Full time

    Job DescriptionKey Responsibilities:Be the face of our service department, greeting customers in person and over the phone.Manage service and MOT bookings, ensuring smooth and efficient processes.Present repair options and costs transparently to customers.Provide an honest and memorable sales experience, ensuring customer satisfaction every step of the...


  • Croydon, Greater London, United Kingdom Moss Full time

    Purpose of the RoleThis position requires a true Brand Ambassador who will effortlessly interact with customers, delivering an exceptional experience in-store. You'll be responsible for customer service excellence, ensuring repeat business by exceeding expectations. High productivity and sales targets are expected, leveraging every opportunity to maximise...


  • Croydon, Greater London, United Kingdom Moss Full time

    About the Role:We are seeking a talented Sales Associate to join our team at Moss. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, following the Moss Essential Steps of Service. This includes actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and...


  • Croydon, United Kingdom Tropic Skin Care Ltd Full time

    **Job Title**:Customer Experience Operative **Department**:Ambassador & Customer Experience **Reports to**:Head of Ambassador and Customer Experience **Location**:Croydon/ Hybrid - 3 days a week in the office **Salary**:£25,000 per annum **About the Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering...


  • Croydon, United Kingdom Santander Full time

    **Join our community** **We are currently recruiting for full time permanent role, with a starting salary of £20,188.** For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking...