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Engagement and Assessment Worker

3 months ago

Liverpool, United Kingdom Crisis Full time

**About us**

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

**Title**:Engagement and Assessment Worker (Merseyside)

**Salary**:£36,358

**Contract**:Permanent

**Hours**:35 per week between the hours of 8.30am 5pm on a rota basis

**Location**:Based at Skylight Merseyside office and partner agencies on a rota basis

**About the role**

As an Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will:

- welcome them to the service on site and at partner agencies,
- listen carefully and non-judgementally to their story,
- complete sensitively thorough Crisis and Mainstay assessments,
- Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness
- Help them formulate a holistic plan and help them take the initial steps, where necessary.
- Hold a caseload of members who require short term intervention to end their homelessness.

**About you**

To be successful in this role you will have:

- Experience of working successfully with disadvantaged/or socially excluded groups and individuals, utilising a psychologically informed approach.
- Ability to deliver excellent customer service, ensuring accessible, welcoming and safe front of house environment in a busy service.
- Experience of assessing presenting needs, and an understanding of strengths-based assessments. Empathy and understanding of the barriers to accessing services.
- Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
- Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
- Excellent organisation and prioritisation skills, with the ability to successfully manage a busy and diverse workload.
- The ability to use your own initiative to contribute to the effective running of the service and to work flexibly as part of a team.

You may have experience in;
- Homelessness, housing, mental health, harm reduction services.

**Working at Crisis**

As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days annual leave which increases with service to 31 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- And more (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

**How to apply**

If you would like to know more about this role/the service, I would be delighted to speak to you or alternatively arrange for you to visit the Skylight.

**Closing date: Wednesday 8**th** May 2024 (at 23:59)**

**Interviews will be held on Friday the 17th May 2024**

**Accessibility**

For more information about our work please visit:
To see our work in action please visit:
Registered Charity Numbers: E&W1082947, SC040094