Roster Clerk

Salary quoted includes London Weighting figure of £3515 PA

This is a fixed term 12 month contract

**Why LNER?**

Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day.

Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. We were the first and are currently the only franchised rail operator to achieve customer numbers back to pre-pandemic levels and we are leading the charge to transform rail through digital and customer focussed innovation.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

**What you'll be doing.**

As one of LNERs Customer Experience Roster Clerks you will be taking the lead to ensure our trains and stations are staffed to the required levels to enable the teams to deliver LNERs legendary customer experience. Day to day this will involve the management of weekly and daily rosters ensuring colleagues are rostered in line with clearly defined rostering and safety principles, the compilation of timesheets and the management of the team's annual leave throughout the year balancing the requests for leave against the operational needs of the business. You will also need to manage our rest day equalization process which ensures the allocation of overtime is shared fairly across all grades. It doesn't stop there We have a number of other processes to manage along with general rostering administration, so having an organized approach will be really beneficial.

Working in the rostering team you could be working on any number of grades, from Train managers, through to the on train teams and the station teams, so there's lots of variety and you will get to meet lots of people so building relationships is an essential part of the role.

**What you'll need**:

- To be an effective team player, with the ability to form constructive and proactive working relationships.
- Have a good level of Numeracy and analytical skills.
- The ability to work to policies and procedures
- The ability to work under difficult and challenging situations without losing focus on business needs.
- Enjoy working to and achieving deadlines
- Effective relationship builder with the ability to influence others using sound rationale.
- Effective communication Skills
- Excellent attention to detail
- Highly organized with good time management skills and the ability to prioritise effectively.
- Have a flexible approach to work
- Be a team Player willing to work with others and have a collaborative approach

**What you'll get**:

- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine

**What we believe**:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave

**Diversity and inclusion**
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

**Developing our people**
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

**Health & wellbeing**
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

**What next?**

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay

Start your journey here