Registry Operations Administrator

4 weeks ago

StokeonTrent, United Kingdom Staffordshire University Full time

**About the role**

The University’s Registry are looking to appoint an Administrator to work within the Regulations and Compliance team on a full-time, fixed term basis. It is an opportunity for someone looking to gain experience with student casework, including appeals and conduct cases.

The successful applicant will work within a small, committed team that carry out casework relating to student appeals, complaints, fitness to practise, fitness to study and academic and student conduct, as well as give advice and guidance to students and staff about University regulations and procedures.

The ideal successful applicant will have good interpersonal and written communication skills and a strong commitment to putting the student first.

The role involves the handling of sensitive information appropriately, and the ideal successful applicant will be willing to embrace digital development and work innovatively to produce positive student outcomes.

Finally, they will have a strong commitment to personal development and to working to a high standard set by the University and the Office of the Independent Adjudicator.

The role is an opportunity for someone looking to work collaboratively with colleagues across the University, and more closely within a brilliant and friendly team.

**Main Responsibilities**

The main responsibilities for our Registry Operations Administrator will be to:

- To work with colleagues within and outside the team to arrange meetings with students about conduct matters
- To support casework relating to student appeals and complaints, including liaising with senior colleagues within Schools and Services
- Answering queries within a shared inbox, with a focus on guiding enquirers to already existing support materials where appropriate
- Supporting the administrative process for Disclosure and Barring Service checks for students
- To support the wider team in implementing efficiency saving measures and processes
- To work collaboratively with Schools and Services to respond to casework in a timely and professional fashion
- To effectively use technology to increase efficiency and support continuous improvement
- To participate in key University events including Examinations, Enrolment Weekend and Awards Ceremonies; promoting the provision within Registry as appropriate.

**Who is Staffordshire University?**

Staffordshire University is an award-winning institution with over 100 years’ experience in delivering excellent higher education. Our main Stoke-on-Trent campus is located in the heart of the UK, with Centres of Excellence located in the towns of Stafford and Shrewsbury.

After a highly successful year in 2019, which included entering THE World University rankings for the first time, securing TEF Gold, and climbing in all the league tables, our University has constantly expanded its physical presence through new and industry-leading building developments and facilities. Looking towards our 2030 strategy, we are now transforming specific business processes to improve the student experience and integrate a wider feeling of inclusion and safety for our on-campus community.

**Rewards and Benefits**

In return for your dedication we have a competitive benefits package available
- Competitive incremental rates of Pay
- 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days
- Excellent Pension Scheme
- Access to continued professional and personal development
- An opportunity to become part of the wider University community
- Access to an Employee Assistance Programme
- Discounted Health & Fitness Facilities on site at the Stoke Campus
- Discounted Travel by Rail or Bus, with the option of season tickets loans

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £23,149.00-£25,948.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 30/06/2023
Reference ID: SAAS103-23

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