Service Administrator
7 months ago
**Who are we?**
At Mpac, we’ve been helping businesses evolve to meet new challenges for over 100 years. While most companies offer automation machines, we craft complete automation ecosystems that are unique and personalised to our customer’s needs. Our business centers around our people, we want the best minds to be part of our team and we remain committed to nurturing a workplace culture that thrives on diversity, inclusivity, and innovation.
**What is the role?**
An integral part in our Customer Service Team, the Service Administrator will be doing one of the most important jobs in our business, looking after our customers. Your job will be to coordinate customer enquiries from quotation to completion, taking ownership of the entire journey.
You will also be responsible for coordinating the work schedule for the service team, tracking progress and building relationships that deliver an excellent customer experience.
**Are you the person we are looking for?**
Are you an efficient, dynamic, and customer-focused individual who is capable of working both independently and as part of a team. You will have a proactive approach to problem-solving, an ability to manage multiple tasks efficiently, and a commitment to delivering outstanding customer service.
Experience working in a technical, engineering, operational or manufacturing environment would be advantageous but not essential.
**Key Responsibilities**:
You will:
- Review customer purchase orders for accuracy
- Generate sales orders
- Work closely with the customer to ensure that are kept informed of the order progress at all times
- Update part data with up-to-date pricing and delivery information as required.
- Reach out to third parties to gather price and lead time information for quotations and price lists.
- Complete follow-ups on quotations to ensure they meet customers' delivery and price expectations
- Assist in the creation of basic estimates and quotations.
- Complete travel proformas for upcoming on-site works.
- Maximise customer Service Level Agreements by proactively arranging upcoming visits and renegotiating future agreements.
- Review all elements of the job are complete and satisfactory before raising Sales Invoices
- Verify direct resources have correctly booked and uploaded hours to the ERP system.
- Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures. This will ensure that Mpac Lambert retains its accreditation and maintains its position as a provider of high-quality service and that its employees are working efficiently and safely.
- Work with all Mpac Lambert colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.
- Always demonstrate respect, integrity, trust and excellence in interactions with all colleagues, customers and suppliers in line with Mpac Lambert’s internal customer programme.
Perks We Offer:
Competitive Salary
Matched Pension Scheme
25 days annual leave plus bank holidays
Flexible Hours
Free on-site parking
Remote Work Capability
Career Progression
Vibrant Workplace
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Tadcaster, LS24 9SG (required)
Work Location: In person
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