Customer Care Representative
2 weeks ago
Job Summary:
Key Responsibilities:
- Provide professional and friendly customer support.
- Communicate effectively with customers to resolve inquiries and issues.
- Analyse customer feedback to enhance service quality.
- Handle customer complaints with empathy and patience.
- Assist with general administrative tasks as needed.
- Carry out passenger transport duties when required.
**Requirements**:
- Fluency in English.
- Excellent communication skills, both verbal and written.
- Preferably hold an SIA license (not mandatory).
- Excellent phone etiquette and interpersonal skills.
- Strong data entry skills with attention to detail.
- Ability to analyse customer needs and provide appropriate solutions.
- Physically fit and healthy, capable of walking long distances.
- Multilingual capabilities are a plus.
Why Join Us?
Join our team as a Customer Support Representative and be part of a dynamic, diverse work environment where your language skills and customer service expertise are highly valued. We offer a supportive atmosphere that encourages growth and development.
**Job Types**: Full-time, Part-time
Pay: £11.44-£12.50 per hour
Expected hours: 40 - 60 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
- Signing bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 24/05/2024
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