Sales Team Leader
5 months ago
**Role: Sales Team Leader**
**Location: Office based at Gateshead HQ**
**Duration: Permanent role**
**Salary: Base depending upon experience**
**Hours: 37.5 hours per week**
Operating hours are 7 days a week, this will be on a rota basis (Monday-Thursday 8am-6pm, Friday & Saturday 8am-12:30pm Sunday 10am-4pm)
**Role overview**:
We’re proud to be supporting a phenomenally successful Northeast HQ’d on-line fitness and nutrition company with over 70,000 members (and growing rapidly). This is an opportunity to join Team RH as Sales Team Leader where you will be responsible for delivering a world-class sales experience to our members. We are looking for the right individual to work closely with the Customer Experience Supervisor to deliver key business objectives across the sales team, reporting to the Head of Customer Experience.
You will be the first point of contact for any potential members, so it is essential that you can get them excited about joining the team & ensure that they have a positive experience with their app, products, and services throughout the whole customer journey.
**About you: Skills & Experience**
- Minimum of 2 years' experience in a customer service leadership role
- You will be a strong communicator with excellent leadership and people skills
- Passionate about sales and people, in order to drive a successful sale culture
- Proven track record in leading and motivating sales teams to achieve & exceed targets.
- Extensive sales experience
- Outgoing personality with the ability to connect easily with customers
- A strong understanding of sales methodologies and performance management, analysing daily, weekly, and monthly performance.
- Passionate about exceeding customer expectations
- Conflict resolution skills.
- Excellent internal and external communication, both verbal and written.
- Confidence in communicating with customers via text message, voice notes, and occasionally phone calls.
**Desirable**:
- Proficiency in Microsoft Office Suite
- Experience working towards KPIs and sales targets (beneficial).
- Experience managing social media business accounts (e.g., WhatsApp Business, Facebook, TikTok, Instagram)
- Tech-savvy with experience using Zendesk or similar software.
- Knowledge of our approach to fat-loss and the Team RH app
**Leadership and Team Development**
- Lead, motivate, and coach a team of Customer Experience Advisors, fostering a positive and productive work environment.
- Monitor and analyse customer feedback, identifying trends and opportunities for continuous improvement.
- Develop and implement strategies to enhance customer satisfaction & loyalty.
- Mentor and train team members on best practices for resolving enquiries and complaints effectively.
- Manage team performance by setting targets, providing regular feedback, and handling performance issues.
- Adhere to all company policies and procedures, ensuring a safe and compliant working environment for the team.
- Contribute to the development/implementation of new customer service initiatives
- Escalate complex customer issues to the appropriate teams while keeping the customer informed throughout the process.
**Benefits**
- Free on-site gym
- 25 days holiday plus bank holidays & length of service accrual
- Pet Friendly, newly designed office
- Free Team RH Life Plan
- Free on-site bar (Alcoholic/Non-alcoholic)
- Generous discounts on Team RH Merch
- Free annual socials
- Employee assistance program
- Enhanced sick pay
- Enhanced maternity, paternity, & adoption pay
**Job Types**: Full-time, Permanent
Pay: From £26,000.00 per year
**Experience**:
- Customer service leadership: 2 years (required)
Work Location: In person
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