Customer Service Advisor

1 week ago

Burscough, United Kingdom Direct Accident Management Ltd Full time

**Repair Administrator - Portuguese Speaking**

**Location: Burscough / Ormskirk**

**Salary: £23,300**

**Contract Type: Perm**

**Position Type: Full Time**

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We are currently recruiting for a **Repair Administrator - Portuguese Speaking **to join our fantastic Repairs team in Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

You will be responsible for dealing with the vehicle damage element of a claim, to receive engineers reports and discuss the content with the client and the associated garage, to authorise repairs, arrange storage, and disposal of vehicles as appropriate.

We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative. You will be responsible for ensuring that you provide an excellent service to your stake holders and ensure that everyone has a positive experience by delivering an outstanding service.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

**Responsibilities to include**:

- Receive and process new engineers reports
- Contact clients to discuss the content of the report regarding their vehicle.
- Deal with any valuation disputes
- Carry out checks and authorise repairs to vehicles where appropriate
- Ensure storage of a vehicle is kept to a reasonable duration and that a vehicle is moved out of storage as soon as is practicable.
- Arrange disposal of written of vehicles where necessary.
- Offer back up claims handling to the new claims team during busy periods.
- Effectively communicate decisions to offer Uninsured Loss or Cash in Lieu of repairs to clients as an alternative to repairs where necessary and appropriate.
- Undertake any other reasonable task to ensure the efficient operation of the business

**About You**:

- Portuguese and English speaking is essential
- Excellent attention to detail
- Patience and empathetic with good self-motivation and the ability to work alone and as part of a team.
- Proactive, confident, and professional
- Excellent written and verbal communication skills

**What we offer in return**:
We offer a clean professional office working environment in Ormskirk. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

**Job Types**: Full-time, Permanent

**Salary**: £23,300.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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