Customer Service Advisor

7 months ago


Burscough, United Kingdom DS Smith Full time

An exciting opportunity has arisen for a Customer Service Advisor to join our Sales Department at our Burscough manufacturing site.

You’ll be working as part of an established team with a focus on delivering a world-class customer service in a fast-paced environment. Our aim is to delight our customers, grow our business and contribute towards achieving and exceeding DS Smiths KPI’s and goals.

In your role as Customer Service Advisor your key responsibilities will include:

- Processing customer orders within defined lead dates and agreed customer service level agreements
- Co-ordinating artwork preparation in liaison with external suppliers and gaining prompt approval to meet production timelines
- Recovering origination spend through proactive customer invoicing
- Analyzing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements
- Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements
- Acknowledging customer complaints and reporting dissatisfaction/failures in line with procedures
- Discussing solutions with customers and following through on those actions to ensure customer satisfaction and achieve resolution
- Establishing a strong relationship with the Account Managers by sharing internal and external information and acting as the main liaison for other areas of the business to provide a united service to customers
- Building strong relationships with customers, gaining insight to their business, keeping them informed of their order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
- Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme.

To be successful in this role, you will need the following
- Experience in a fast-paced customer service role.
- Excellent written & verbal communication skills.
- Proficient in Microsoft Office 365, Excel, SharePoint.
- Knowledge of SAP or similar software.
- Ability to effectively manage your own workload.
- Meticulous attention to detail.
- Previous exposure to a manufacturing environment.
- A passion for delivering exceptional customer service



  • Burscough, United Kingdom Digby Morgan Full time

    summary - _ burscough, north west_ - _ £16.21 per hour_ - _ temporary_- specialism - secretarial & admin- reference number - PR-1253002 - job details Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough? We have a temporary Customer Service Advisor role available...


  • Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Customer Service Advisor - PORTUGUESE SPEAKING** **Location: Burscough, Ormskirk** **Salary: £22,500 per annum** **Contract Type: Permanent** **Hours: Monday to Friday 8:00am - 6:00pm including 1 in 3 weekends plus bank holidays on a rota** Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by...


  • Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Customer Service Advisor - £20,000 + Bonus - Burscough** My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary is on offer plus Bonus. Working hours are on a...


  • Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    Immediate Starts Available! - Customer Service/ Call Centre - Great Bonus Scheme - Monday - Friday (8-4pm, 11-7pm) - Free onsite Parking My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their claims team. This is an excellent opportunity for those wanting to join a growing organization where you can...


  • Burscough, United Kingdom Digby Morgan Full time

    summary - _ burscough, north west_ - _ £16.21 per hour_ - _ temporary_- specialism - secretarial & admin- reference number - PR-1234348 - job details Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough? We have a temporary Customer Service Advisor role available...


  • Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Portuguese Customer Service Advisor - £23,300 + Bonus - Burscough** Working for a great client in the Burscough area we require a Customer Service Advisor who can converse with customers in both English and Portuguese. An excellent Basic salary is on offer plus Bonus. Working hours are on a 2 week shift basis, 8am-4pm &11am-7pm Monday to Friday + 1...


  • Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Fast Track - Medical File Handler** **Location: Burscough, Ormskirk** **Salary: £Competitive** **Contract Type: Perm** **Position Type: Full Time** **Hours: Monday to Friday 9-5** PALS (Professional and Legal Services) is a medical legal agency. We are currently recruiting for a **Fast Track** **Medical File Handler **to join our fantastic Medical...


  • Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Taxi Fleet Coordinator** **Location: Burscough** **Salary: £23,800** **Contract Type: Permanent** **Position Type: Full Time Monday to Friday 8am - 5pm** Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the...


  • Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Claims Advisor - £20,000 + Bonus** My client, a specialist claims management company are looking to recruit a Customer Claims Handler to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary ison offer plus Bonus. Working hours are on a 4 day on, 4 day off...


  • Burscough, United Kingdom Serco Plc Full time

    **Job title**: Membership Sales Advisor **Location**: Burscough Raquet & Fitness centre **Contract Type**:Permanent **Working Hours**: 15 hours per week, between 12 - 8 Monday to Friday and weekends when required. **Salary**:£10.09 per hour + excellent benefits Here at West Lancs Community Leisure Trust our goal is to get more people, more active, more...


  • Burscough, United Kingdom JOB commercial Full time

    **Claims Advisor - £20,000 + Bonus - Burscough** My client, a specialist claims management company are looking to recruit a Customer Claims Handler to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary is on offer plus Bonus. Working hours are on a 2 week...

  • Parts Advisor

    7 months ago


    Burscough, United Kingdom Clarke & Pulman Full time

    Clarke & Pulman are currently looking for a parts advisor to join the team. In this role, you will be working as part of a team to help our own mechanics and customers find the parts they need. You will serve customers in store, and over the phone, building long-term rapport. You will also manage stock, using a stock control system. **Job Types**:...


  • Burscough, United Kingdom Aqua Cure Full time

    The office based role is the perfect opportunity to provide best in class customer service to an established base of customers, whilst problem solving and learning about the world of water treatment in a supportive yet professional environment. If you have been discouraged by previous experiences of poor customer service, then our approach of working with...


  • Burscough, United Kingdom Aqua Cure Full time

    You’ll be working for a company that values its employees as a prized long-term asset, by maximizing your potential with ample opportunities for development and promotion, we all win! Our vision is to be the best in the business and it’s our people who make us so. The office based role is the perfect opportunity to provide best in class customer...

  • HR Advisor

    10 hours ago


    Burscough, United Kingdom Direct Accident Management Ltd Full time

    **HR Advisor** **Location: Ormskirk** **Salary: £Competitive** **Contract Type: Perm** **Position Type: Full Time** Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably...


  • Burscough, United Kingdom Care Surgical Ltd Full time

    As an Account Manager for this rapidly growing medical device company, you will be responsible for developing strong relationships with our current customers, processing all inbound customer enquiries and anticipate and resolve our customer’s needs. **Responsibilities**: - Building long-term relationships with customers - Updating and managing online...


  • Burscough, United Kingdom DS Smith Full time

    DS Smith is a leading provider of sustainable fibre-based packaging worldwide and is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next...


  • Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Repair Administrator - Portuguese Speaking** **Location: Burscough / Ormskirk** **Salary: £23,300** **Contract Type: Perm** **Position Type: Full Time** Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the...

  • Customer Service

    6 months ago


    Burscough, United Kingdom Aqua Cure Full time

    Aqua Cure, a reputable name in the water treatment industry, is seeking a Customer Service & Sales Assistant to join our dynamic team. In this role, you will play a crucial role in assisting our customers with their enquiries and providing exceptional service. We are looking for a motivated and customer-focused individual who has excellent communication...

  • Claims Advisor

    7 months ago


    Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Claims Advisor** **Location: Burscough / Ormskirk** **Salary: £20,000 per annum** **Contract Type: Perm** **Position Type: Full Time** **Hours: 35 hours per week, Monday to Friday 8am to 4pm, and 11am to 7pm rotating weekly, one weekend a month (Saturday 1 day, or 2 x ½ day Sundays)** Direct Accident was formed in 1996 to assist clients who had...