Customer Service Advisor

2 weeks ago

Burscough, United Kingdom Direct Accident Management Ltd Full time

**Customer Service Advisor - PORTUGUESE SPEAKING**

**Location: Burscough, Ormskirk**

**Salary: £22,500 per annum**

**Contract Type: Permanent**

**Hours: Monday to Friday 8:00am - 6:00pm including 1 in 3 weekends plus bank holidays on a rota**

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We are currently recruiting for a **Customer Service Advisor, Portuguese speaking **to join us in Burscough, Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

The **Customer Service Advisor** is ultimately responsible for arranging the delivery and collection of hire vehicles to our clients. Ensuring we have all the relevant documentation; all data is correct and printing and compiling all the documents which the driver needs to get signed by the client.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

**Responsibilities to include**:

- Setting up client vehicle deliveries, swaps and collections
- Phone Queries
- Printing of paperwork and highlighting key information/signatures.
- Completing Accident/theft report forms
- Assigning relevant vehicles to a claim
- Completing DVLA checks on clients
- Checking claim information is accurate and matches system
- Checking client documentation
- Calling the AA to assist client breakdowns/issues
- Filing

**About You**:

- English and Portuguese speaking is essential
- Excellent communication and organisational skills
- Fantastic administration skills
- Ability to multitask on a variety of projects at one time
- Excellent Excel and Microsoft experience required

**What we offer in return**:
We offer a clean professional office working environment in Burscough. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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