Customer Service Advisor

5 months ago

Burscough, United Kingdom Direct Accident Management Ltd Full time

**Claims Advisor**

**Location: Ormskirk**

**Salary: £20,000**

**Contract Type: Perm**

**Position Type: Full Time**

**Hours: 35 hours per week, Monday to Friday 8am to 4pm, and 11am to 7pm rotating weekly, one weekend a month (Saturday 1 day, or 2 x ½ day Sundays)**

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We are currently recruiting for a **Claims Advisor **to join our fantastic Claims Department in Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

The purpose of the role is to contact new clients by telephone in order to take details of their accident and record the details accurately and efficiently in order for us to make an assessment in relation to prospects of success and decide whether or not we can accept a claim and offer them services. To gather documents from clients to support and verify their claim. To arrange recovery of clients damaged vehicles and to arrange other relevant services as required.

We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative. You will be responsible for ensuring that you provide an excellent service to your stake holders and ensure that everyone has a positive experience by delivering an outstanding service.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

**Responsibilities to include**:

- Answer incoming telephone calls in a call centre environment.
- Make outgoing calls in response to a clients request to call back
- Obtain information and input data on our claims database regarding clients accidents.
- Check the validity of clients vehicle documents and identification.
- Send a request for a hire vehicle where required to the fleet department.
- Manage a workload efficiently to avoid delays in processing claims and arranging hires
- Effectively communicate our decision regarding a claim to the client, the associated garage and the BDM.
- Undertake any other reasonable task to ensure the efficient operation of the business

**About You**:

- Excellent attention to detail
- Patience and empathetic with good self-motivation and the ability to work alone and as part of a team.
- Proactive, confident, and professional
- Excellent written and verbal communication skills

**What we offer in return**:
We offer a clean professional office working environment in Ormskirk. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

**Salary**: £20,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Burscough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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