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Customer Service Advisor

4 months ago

Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

Customer Service
- Call Centre
- Basic Salary + Bonus
- Monday - Friday (8-4pm, 11-7pm)
- Free onsite Parking

My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary ison offer plus Bonus.

As a Customer Service Advisor, you'll typically need to:

- Provide advice on making a claim and the processes involved
- Process new claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by the Client to establish whether it satisfies the policy conditions
- Guide clients on how to proceed with the claim
- Identify reasons why claims may not be accepted
- Explain to clients when their claim is not covered
- Contact garages, Business Development Managers, Third Parties
- Monitor the progress of a claim
- Investigate potentially fraudulent claims
- Liaise with solicitors, as well as other legal and claims professionals
- Follow all processes and procedures whilst hitting all KPI figures
- Ensure the client is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handle any complaints associated with a claim
- Manage all administration aspects of the claim
- Adhere to legal requirements, industry regulations and customer quality standards set by the company

You'll need to have:

- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Good planning and analytical skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- Organisational and time management skills
- The ability to work well under pressure
- Commercial acumen
- The ability to think strategically
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Attention to detail and sound report-writing skills