Customer Service/sales Supervisor
6 months ago
You’ll be working for a company that values its employees as a prized long-term asset, by maximizing your potential with ample opportunities for development and promotion, we all win Our vision is to be the best in the business and it’s our people who make us so.
The office based role is the perfect opportunity to provide best in class customer service and a friendly reminder service to an established base of customers, whilst problem solving and learning about the world of water treatment. Within this role you will also supervise and develop a small team of customer service assistants under the expert guidance of the e-commerce manager. Your duties will encompass a versatile approach, involving the careful observation of team performance, providing constructive feedback, and implementing strategies to enhance their skills and productivity. Full product and system training is given to ensure you are thoroughly equipped to make the most of each opportunity.
**Salary - £26,500 a year, £30,100 OTE**
**_ Your responsibilities will include:_**
- Overseeing day to day customer service of our e-commerce platforms including Amazon, eBay and various websites.
- Inbound call handling, advising end-users of the right water treatment products
- Outbound call reminder service
- Supervising a small team under the guidance of the e-commerce manager
- Providing best in class customer service to a wide range of customers
- Excellent Leadership skills
- Maintaining and building rapport with customers, understanding their needs and explaining technical features in an easy, customer friendly way
- Instigating solutions to help the customer
- A desire to meet daily and monthly targets, leading to commissions payments
- **THIS IS NOT A COLD CALLING SALES ROLE**
**Requirements**:
**Essential**:
- Previous Customer Service and office experience
- Previous Supervisor experience
- Self-starting with a ‘can do’ attitude
- Ability to work in a dynamic, face-paced environment
**_Key skills needed:_**
- Self-motivated, adapting positively to change
- Organised approach to workload
- Great attention to detail
- Passion for delivering excellent customer service
- Outstanding telephone manner and rapport building skills
- Ability to work in a fast paced, team environment
- Good IT skills
- Willingness to learn
**_Personal Qualities_**
- Team Player
- An out-going personality and good people skills.
- Service Driven
- Confident
- Reliable
Working hours are Monday to Thursday 8:30 - 5:30 With a 5pm finish on a Friday (so your weekends are free) with a 23 day holiday allowance increasing with long service, including a Christmas Shutdown, plus Bank Holidays. Work location, in person.
**_ ABOUT US:_**
- Aqua Cure manufactures and supplies water treatment systems and products, mainly B2B but also with a strong B2C presence through Springclear and Andrews Water Treatment, across a range of sectors from Hospitality to Domestic. Our products range from domestic water filters to purpose designed and engineered treatment plants. Based in Burscough near Ormskirk in a purpose built facility employing around 50 people._
**Benefits**
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Commission Scheme
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