Customer Services Team Leader/supervisor

4 months ago


Burscough, United Kingdom Direct4Pet - Black Cat Medicines Limited Full time

**Company description**

Direct4Pet is a leading Internet Veterinary Pharmacy and Ecommerce Retailer of Pet Products located in Burscough Lancashire. We are part of Black Cat Medicines Limited which was originally established within a Lancashire based Veterinary Surgery in 1985.

**Job description**

The role will be office based and will involve working closely with our Product Management Team, Purchasing Departmenr, Returns Department, Our Logistics Team and our in house Vet on the day to day customer services and administration.

**Requirements**:

- At least 3+ year(s) experience in a customer service role
- Be ‘hands on’ leading by example in customer service, conflict resolution and create an environment where others want to follow
- Experience in coaching and developing staff, to help them achieve their full potential
- Manage customer feedback loops
- Confident and able to work under pressure
- Be analytically minded to review reports & data and make relevant improvements
- Highly computer literate with experience in in MS Office, Word, Excel, etc
- Exceptional organisational skills
- Excellent communication skills with the ability to build genuine and meaningful relationships.

**Availability**:

- This role is office based Monday to Friday but we can also offer some flexibility on the working hours within our offices.

**Salary**: Up to £26,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: D4P-RVN



  • Burscough, United Kingdom Aqua Cure Full time

    You’ll be working for a company that values its employees as a prized long-term asset, by maximizing your potential with ample opportunities for development and promotion, we all win! Our vision is to be the best in the business and it’s our people who make us so. The office based role is the perfect opportunity to provide best in class customer service...

  • Team Leader

    3 weeks ago


    Burscough, United Kingdom Booths Full time

    Team Leader(Trading) Advertised Salary:  £12.50 p/h Job Description: Booths is more than just a well-loved store. It is a family. It is about the People, the Product and the Place. We have been a family-run business since 1847 and joining our team really does feel like joining a caring, supportive family. You feel special and each day we all...


  • Burscough, United Kingdom Face For Business Full time

    **Job description: Full Time Customer Service Call Handler** **Benefits**: - Company events - Company pension - PA of the Month award - Customer Feedback incentive for PA’s every month - **Do you enjoy talking? This could be your next opportunity!**_ Here at Face for Business, we provide telephone answering and messaging services for businesses of all...


  • Burscough, United Kingdom Face For Business Full time

    **Job description: Full Time Customer Service Call Handler** **Benefits**: - Company events - Company pension - PA of the Month award - Customer Feedback incentive for PA’s every month - **Do you enjoy talking? This could be your next opportunity!**_ Here at Face for Business, we provide telephone answering and messaging services for businesses of all...

  • Catering Supervisor

    3 months ago


    Burscough, United Kingdom OCS Full time

    **Job Reference: CAT/RP/02-05/1155/6** **Job Title: Catering Supervisor** **Location: Red Cat Lane, Burscough, Lancs** **Pay Rate: £13.55** **Hours per week: Monday to Friday - 18:45 - 22:45 - 20 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading...

  • Catering Supervisor

    3 months ago


    Burscough, United Kingdom Atalian Servest Full time

    **Job Reference: CAT/RP/15-11/1014** **Job Title: Catering Supervisor** **Location: Site Based** **Site Address: Red Cat Lane, Burscough, Lancs** **Postcode: L40 0SY** **Pay Rate: £11.55** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 18:00 - 22:00 - 20 hours per week** **Business Overview** Atalian Servest and OCS have merged to...


  • Burscough, United Kingdom DS Smith Full time

    An exciting opportunity has arisen for a Customer Service Advisor to join our Sales Department at our Burscough manufacturing site. You’ll be working as part of an established team with a focus on delivering a world-class customer service in a fast-paced environment. Our aim is to delight our customers, grow our business and contribute towards achieving...


  • Burscough, United Kingdom Aqua Cure Full time

    You’ll be working for a company that values its employees as a prized long-term asset, by maximizing your potential with ample opportunities for development and promotion, we all win! Our vision is to be the best in the business and it’s our people who make us so. The office based role is the perfect opportunity to provide best in class customer...


  • Burscough, United Kingdom Aqua Cure Full time

    About the RoleAqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.Key Responsibilities:Handling customer inquiries and providing...


  • Burscough, United Kingdom Aqua Cure Full time

    About the RoleAqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.Key Responsibilities:Handling customer inquiries and providing...


  • Burscough, United Kingdom Aqua Cure Full time

    Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.As a Customer Service Advisor, you will be the primary point of contact for...


  • Burscough, United Kingdom Randstad Full time

    Customer Service Advisor RoleWe are seeking a highly skilled and personable Customer Service Advisor to join our team at DS Smith's packaging division. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Burscough, United Kingdom Randstad Full time

    Customer Service Advisor RoleWe are seeking a highly skilled and personable Customer Service Advisor to join our team at DS Smith's packaging division. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Burscough, United Kingdom Adele Carr Financial Recruitment Full time

    **reference**: BBBH18905_1684422425 Customer Service Administrator **Vacancy Type**: Temporary **Location**: Burscough, Lancashire **Salary**: Up to £21000 per annum **Responsibilities**: Process customer orders, ensuring accuracy and efficiency. Maintain customer records and update relevant information in the database. Provide administrative support...


  • Burscough, United Kingdom Digby Morgan Full time

    summary - _ burscough, north west_ - _ £16.21 per hour_ - _ temporary_- specialism - secretarial & admin- reference number - PR-1234348 - job details Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough? We have a temporary Customer Service Advisor role available...


  • Burscough, United Kingdom Booths Full time

    About UsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and empowered to make a difference.Our VisionWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making,...


  • Burscough, United Kingdom Booths Full time

    About UsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and empowered to make a difference.Our VisionWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making,...


  • Burscough, United Kingdom Digby Morgan Full time

    summary - _ burscough, north west_ - _ £16.21 per hour_ - _ temporary_- specialism - secretarial & admin- reference number - PR-1253002 - job details Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough? We have a temporary Customer Service Advisor role available...


  • Burscough, United Kingdom Randstad Part time

    Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough? We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker. Role: ...


  • Burscough, United Kingdom DS Smith Full time

    DS Smith is a leading provider of sustainable fibre-based packaging worldwide and is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next...