Receptionist and Admin Support

4 months ago

Manchester, United Kingdom Sabz Solicitors Full time

This is an excellent opportunity for an individual with strong organizational skills, excellent communication abilities, and a passion for delivering outstanding client experiences within a legal environment.

**Responsibilities**:

- Greet and welcome clients, visitors, and staff in a courteous and professional manner.
- Answer and direct phone calls, taking messages and relaying accurate information when required.
- Provide general administrative support, including sorting mail, managing appointments, and maintaining the reception area's cleanliness and tidiness.
- Ensure the reception area is well-stocked with necessary office supplies, brochures, and other informational materials.
- Schedule and coordinate client meetings, conference calls, and appointments, utilizing the firm's booking system.
- Maintain an accurate and up-to-date electronic and physical filing system, including scanning and indexing documents.
- Assist caseworkers and other staff members with administrative tasks such as document preparation, data entry, and record keeping.
- Collaborate with other support staff to ensure smooth workflow and efficient operation of the firm.
- Uphold confidentiality and handle sensitive information with utmost professionalism and discretion.
- Stay updated on the firm's services, personnel, and policies to effectively address client enquiries and provide accurate information.
- Liaise with external service providers, such as couriers, suppliers, and maintenance personnel, to coordinate necessary services and repairs
- Assisting the accounts team in taking payments over the phone (where required)
- Helping caseworkers and other staff with general admin duties i.e filing, photocopying, scanning, etc

Requirements (ideal not essential):

- Previous experience working as a receptionist or administrative assistant, preferably within a legal environment
- Exceptional customer service skills with the ability to communicate professionally and courteously with clients, visitors, and staff.
- Strong organisational skills and attention to detail, capable of multitasking and prioritizing tasks effectively.
- Proficient in using office software and equipment, including Microsoft Office suite (Word, Excel, Outlook) and general office equipment (fax machines, printers, scanners).
- Excellent verbal and written communication skills.
- Ability to handle a fast-paced work environment while maintaining a calm and composed demeanor.
- Strong problem-solving skills and the ability to make quick decisions.
- Knowledge of legal terminology and procedures is desirable but not essential.
- Reliable and punctual, with a commitment to maintaining a professional appearance and attitude.
- Ability to maintain confidentiality and handle sensitive information with discretion.

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- receptionist: 1 year (preferred)
- Front desk: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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