Customer Support Admin
7 months ago
Fantastic opportunity for a **Customer Support Administrator** to join a thriving Financial Services organisation that offers some of the best benefits on the market.
This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a leading organisation.
This role will be **Monday - Friday (9.00am - 5.00pm) - Hybrid Working (2 days in Office - 3 days at Home) - **Office is based in **Belfast City Centre**
**Salary**
£23,300 + Up to 20% Employer pension + 37 Days Holiday + Tonnes more fantastic benefits
**Responsibilities**:
This role will primarily involve working in our Mortgage Accounts Team, who help and assist customers with queries regarding the management of their mortgage accounts. This includes redemptions, capital repayments, changes to accounts and payments, direct debit and various administrative duties.
You will be dealing regularly with customer enquiries, solicitors, insurance providers, mortgage brokers and working closely with our branch teams and management, through multi-channel communication. The role will provide ongoing customer support service to our customers who engage through our online mortgage and savings portals.
You will be dealing regularly with customer enquiries and solicitors, working closely with our branch teams and management, through multi-channel communication.
**Key Responsibilities**
- To provide an excellent service to customers
- Redemptions
- Capital repayments
- Direct debit set up
- Product set up
- processing forbearance arrangement
- Monitoring savings and mortgage accounts
- Mortgage and savings statements
- Various other administrative duties
**The Ideal Person**:
- Admin experience with Calls duties is essential
- Finance or Mortgage experience preferred but not essential
- Ability to demonstrate a high level of accuracy and attention to detail
- Excellent listening and communication skills
**Salary**: £23,000.00-£23,500.00 per year
**Benefits**:
- Company car
- Company events
- Company pension
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Belfast
Reference ID: CSAM-VRATH
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