Information & Advice Officer

6 months ago

Bromsgrove, United Kingdom Age UK Bromsgrove, Redditch & Wyre Forest Full time

**INFORMATION AND ADVICE OFFICER**

**JOB DESCRIPTION**

**Job title: Information and Advice Officer**

**Place of work**: Location will be determined by business need but will include working in Age UK BRWF premises across the organisation, outreach venues and in clients’ homes. The role may also involve working from home.

**Responsible to**: Information and Advice Manager, Chief Executive Officer

**Hours of work**: 15 hours per week (to be worked over 2-3 days - to be discussed at interview)

**Salary**:£11.80 per hour

**Annual leave**: 5 weeks plus bank holiday (pro-rata)

**Post**: Permanent

**Start date**: As soon as possible

**GENERAL INFORMATION**

Age UK Bromsgrove, Redditch and Wyre Forest is a registered charity which provides services for the benefit of older people in north Worcestershire. It is a local, independent, non-profit organisation which is governed by a Board of Trustees.

The Information and Advice service provides a comprehensive, high quality service offering information, advice, signposting and other support as appropriate to meet the needs of clients. We pride ourselves in offering a local, person-centred service to thousands of older people and their carers in Bromsgrove, Redditch, and Wyre Forest.

**KEY RESPONSIBILITIES OF THE ROLE**:

- To provide flexible support through the provision of information and advice by telephone, face-to-face in the main offices, and by undertaking home visits and outreach sessions according to project requirements.
- To provide cover for other members of the team as requested by the Information and Advice Manager and according to the needs of the service.
- To provide prompt, accurate and consistent information and advice in response to enquiries made by older people and others acting on their behalf.
- To liaise with other agencies/information providers to receive and make referrals on behalf of clients where appropriate and to develop local networks and contacts.
- To maintain records and electronic case notes as required using the Charitylog database system and in accordance with the Age UK Information & Advice Quality Programme (IAQP) standards.
- To undertake clerical work including input and retrieval of computer information, photocopying and filing as necessary to assist in the smooth running of the service.
- To maintain and produce written and verbal statistics, reports and case studies as required by specific project funding, the Board of Trustees and other Stakeholders.
- To contribute to the production and distribution of internal documents such as factsheets and publicity materials, ensuring that information is widely available, up-to
- date and accurate.
- To promote and foster awareness within the local community of Age UK BRWF and the services/projects provided by the organisation, including attendance at meetings and networking events as necessary.
- To liaise and work with other Age UK BRWF staff and volunteers for practical support and information to support the effectiveness of the I&A service.
- To attend internal and external meetings as required.
- To keep up-to-date on relevant changes in law, policies and procedures and services/support both locally and those affecting older people in general, including participation in internal and external training courses as appropriate.
- To assist in the development of good practice in providing information and advice services and carry out required responsibilities to conform with the Information and Advice Quality Programme (IAQP).

**OTHER INFORMATION**
- Age UK Bromsgrove, Redditch and Wyre Forest are committed to equal opportunities, principles and practice.
- All staff, in their particular roles and working collaboratively, will be expected to pursue the aims and objectives of Age UK Bromsgrove, Redditch and Wyre Forest set out in the overall strategic plan of the Organisation.
- All staff must work within the policies and guidelines adopted by the Organisation (see Staff Handbook).
- All staff will participate in the supervision and appraisal systems adopted by the Organisation.
- Age UK Bromsgrove, Redditch and Wyre Forest is committed to staff and organisational development, we will identify training needs and will expect and encourage the involvement of all staff in meeting them appropriately.

**THIS JOB DESCRIPTION IS INTENDED AS A SUMMARY OF THE MAIN DUTIES OF THE JOB HOLDER, WHO WILL FROM TIME TO TIME BE REQUIRED TO CARRY OUT OTHER ACTIVITIES NOT SPECIFIED IN THIS DOCUMENT.**

**INFORMATION AND ADVICE OFFICER - PERSONAL SPECIFICATION**

**Ability to take advantage of training opportunities - ESSENTIAL **Past history. Show ability to learn and progress. **DESIRABLE**:
**Communication Skills**:

- **ESSENTIAL**:

- Strong interpersonal and communication skills both verbal and written. Ability to relate to and liaise with people from a wide range of backgrounds and experiences. Listening, information gathering and assessment skills

**Disposition/Motivation** - **ES

  • Compliance Officer

    5 months ago

    Bromsgrove, United Kingdom NFP Europe Full time

    We are recruiting for a **Compliance Officer** to support the Compliance team in the delivery of strategic and tactical enhancements of the Group Compliance function, together with ensuring that both internal and external BAU compliance requirements are met. The role will be a key part of the compliance function collectively working to ensure the effective...

  • Compliance Officer

    6 months ago

    Bromsgrove, United Kingdom Johnson Fleming Full time

    We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to support the Compliance team in the delivery of strategic...

  • Junior Compliance Officer

    5 months ago

    Bromsgrove, United Kingdom NFP Europe Full time

    We are recruiting for a **Junior Compliance Officer** to support the Compliance team in the delivery of strategic and tactical enhancements of the Group Compliance function, together with ensuring that both internal and external BAU compliance requirements are met. The role will be a key part of the compliance function collectively working to ensure the...

  • Junior Compliance Officer

    6 months ago

    Bromsgrove, United Kingdom Johnson Fleming Full time

    We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to support the Compliance team in the delivery of strategic...

  • Office Administrator

    5 months ago

    Bromsgrove, United Kingdom Fire Safe Services Ltd Full time

    Job Scope: We are an equal opportunities employer, and have a vacancy for an experienced driven and confident office administrator, ideally with experience, to join a successful and rapidly growing fire and security service based Company, based in Bromsgrove. **Primary Responsibility**: **Secondary Responsibilities**: This role will consist of focus-based...

  • Planning Enforcement Officer

    1 month ago

    Bromsgrove, Worcestershire, United Kingdom Osborne Richardson Full time

    We are seeking a Planning Enforcement Officer to join our team at Osborne Richardson. The successful candidate will be responsible for undertaking inspections of business and domestic premises to ensure compliance with relevant legislative requirements.Key Responsibilities:Conduct inspections of business and domestic premises to identify non-compliance with...

  • Office Assistant

    5 months ago

    Bromsgrove, United Kingdom Johnson Fleming Full time

    We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we need someone to join us to have overall responsibility for facilities management at...

  • Planning Enforcement Officer

    1 month ago

    Bromsgrove, Worcestershire, United Kingdom Osborne Richardson Full time

    We are seeking a Planning Enforcement Officer to join our team at Osborne Richardson. The successful candidate will be responsible for undertaking inspections of business and domestic premises to ensure compliance with relevant legislative requirements.Key Responsibilities:Conduct inspections of business and domestic premises to identify non-compliance with...

  • Office Administrator

    5 months ago

    Bromsgrove, United Kingdom Fire Safe Services Ltd Full time

    Job Scope: We are an equal opportunities employer, and have a vacancy for an experienced driven and confident office administator, ideally with experience, to join a successful and rapidly growing fire and security service based Company, based in Bromsgrove. **Primary Responsibility**: The primary task will be to assist the existing administration team,...

  • Payroll Officer

    5 months ago

    Bromsgrove, United Kingdom Polaris Full time

    **POLARIS COMMUNITY** **Role**:Payroll Officer - Full Time & Permanent** **Salary**:Up to £30,000 per annum dependent upon experience** **Benefits**:30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme & Medical Cash Plan.** **Location**:Head Office - Bromsgrove** **ABOUT US** We...

  • Referrals Officer

    6 months ago

    Bromsgrove, United Kingdom Foster Care Associates Full time

    **FOSTER CARE ASSOCIATES (THE FCA)** **REFERRALS OFFICER - FOSTERING** **Location: Office Based - Bromsgrove** **Full Time - Permanent** **Salary: Up to £19,500** **Benefits: 30 days’ Annual Leave (increasing to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme, Medical Cash Plan &...

  • Office Administrator

    5 months ago

    Bromsgrove, United Kingdom ACMS Waste Ltd Full time

    Duties We are seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will be responsible for providing administrative support and ensuring the smooth operation of our office. **Responsibilities**: - Perform general clerical duties, including photocopying, scanning, and filing. - Coordinate and...

  • Referrals Officer

    6 months ago

    Bromsgrove, United Kingdom The FCA Full time

    **FOSTER CARE ASSOCIATES (THE FCA)** **REFERRALS OFFICER - FOSTERING** **Location: Office Based - Bromsgrove** **Full Time - Permanent** **Salary: Up to £19,500** **Benefits: 30 days’ Annual Leave (increasing to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme, Medical Cash Plan &...

  • Business Support Officer

    5 months ago

    Bromsgrove, United Kingdom Adopters for Adoption Full time

    **Business Support Officer** **Contract**:Permanent **Working Pattern**: 28 hours **Location**:Bromsgrove **Basic Salary**:£19,000 to £21,762 prorated **Benefits**: 30 days’ Annual Leave (rising to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme **(all benefits will be...

  • Business Support Officer

    5 months ago

    Bromsgrove, United Kingdom Adopters for Adoption Full time

    **Business Support Officer** **Contract**:Permanent **Working Pattern**: 28 hours **Location**:Bromsgrove **Basic Salary**:£19,000 to £21,762 prorated **Benefits**: 30 days’ Annual Leave (rising to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme **(all benefits will be...

  • Office Assistant

    6 months ago

    Bromsgrove, United Kingdom Yushin Automation Limited Full time

    **NO RECRUITMENT AGENCIES** **The Company**: Yushin Automation Ltd is a leading supplier of high quality Robotics & Automation equipment. There’s something deeply impressive to witness the synchronized ballet of automated production performed by a series of precision robots, all working in perfect harmony. Yushin Automation Limited has been helping to...

  • Compliance Officer

    5 months ago

    Bromsgrove, United Kingdom Johnson Fleming Full time

    We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to support the Compliance team in the delivery of strategic...

  • Neighbourhood Officer- Housing

    5 months ago

    Bromsgrove, United Kingdom Platform Housing Group Full time

    **Are you passionate about making a difference and improving our Neighbourhoods?** Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around the...

  • Executive Support Officer

    4 months ago

    Bromsgrove, United Kingdom Pertemps Bond Full time

    My client is currently looking for a candidate to join their team for an initial period of 3 months in the role of Executive Support Officer. The position is for 30-37 hours per week and will be reporting to the Executive Support Manager. Executive Support OfficerBromsgrove£18 Per Hour Temporary – 3 months ASAP Start  KEY ACHIEVEMENT AREAS To...

  • Office Administrator and Despatch Clerk

    6 months ago

    Bromsgrove, United Kingdom Syntechnologies Ltd Full time

    Overview: **Specifically**: **Technical Administration** - Booking in repairs and manufacturer returns. - Raising RMAs for devices with manufacturers. - Liaising with customers for repairs/fault diagnostics. - Producing quotes for repaired devices. - Processing customer purchase orders and shipping out repaired devices. - Shipping out advanced replacement...