Office Administrator and Despatch Clerk

4 weeks ago

Bromsgrove, United Kingdom Syntechnologies Ltd Full time

Overview:
**Specifically**:
**Technical Administration**
- Booking in repairs and manufacturer returns.
- Raising RMAs for devices with manufacturers.
- Liaising with customers for repairs/fault diagnostics.
- Producing quotes for repaired devices.
- Processing customer purchase orders and shipping out repaired devices.
- Shipping out advanced replacement contract devices to customers.
- Manage spare part ordering for in house repairs.
- Arranging and managing collections for Advanced Replacement contract devices.

**Receiving deliveries**
- Signing for goods and repair returns from courier, checking quantities and packaging. Using a barcode scanner to capture serial numbers of goods received.
- Question or challenge things that don’t appear to be correct with deliveries or orders.
- High level of attention to detail required
- Some lifting/moving of packages will be required
- Investigating failed returns with courier and customers.
- Tracking missing deliveries and chasing up discrepancies.

**Processing Sales orders**
- Updating products on our system.
- Ordering spare parts for our workshop
- Create despatch notes from Zoho system
- Organise part shipments, direct plain cover shipments and advise customers of progress
- Create shipment label from our warehouse
- Placing orders with our suppliers, getting the best price and developing a relationship with our key suppliers.
- Informing customers that their order has been dispatched and send customer their invoice

**Stock Control**
- Weekly Stock Counting using barcode device & discrepancy report to management
- Responsible for tracking stock discrepancies
- Informing Sales Team and Office Manager when stock is running low on particular lines
- Keeping Sage up to date with our monthly Stock Report
- Managing and keeping track of loan equipment sent to customers to trial
- Informing sales team of any products we are running low of

**General Office Administrative Duties**
- Filing: Matching up SOs/Delivery Notes and Invoices
- Scanning, Archiving
- Updating lead times on the system and informing Sales people of lead times
- Assisting in all departments where needed during holiday cover

**Skills required for this role**
- It would be desirable to have some experience in working with part numbers and technical products
- Organised
- Team Player
- Motivated & Ability to work well on own
- Keen eye to detail

You may be required to take on additional tasks or activities as dictated by changes in business needs. Protecting Business Information is crucial, therefore as part of this role you will be responsible for protecting confidential business information. It is forbidden to share or distribute any company information outside of Syntechnologies.

**Job Types**: Full-time, Permanent

Pay: £18,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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