1st Line Support Engineer
2 weeks ago
**1st Line Support Engineer (in house)**
**Office based, no hybrid/remote. Must be commutable to West Ealing**
**£23,000 - £30,000 DOE**
**Duties**
Duties include (but are not limited to):
- Troubleshooting internal PC, printer and network issues with assistance from our PC support provider
- Troubleshooting clients’ network and telephony issues with assistance from our network and telephony support providers
- Producing 2D and 3D floorplans for use as marketing materials
- Resolving issues with the building’s technical systems such as access control and CCTV
- Handling and housekeeping of new users including requesting changes to SharePoint permissions
- Being involved in all major IT and Telecoms projects across the portfolio.
- Providing technical training for new starters
- Monitoring and internally communicating potential cyberthreats to the Team and providing awareness training
- Managing backups and recoveries for all systems
- Providing information relating to telecoms billing & procurement matters
- Provide backup support to Centre Teams by way of admin support or reception cover
**Competencies**
- A positive approach and good customer facing skills
- A good knowledge of Microsoft Office 365 including Outlook, Excel, Word, and Power Point
- A familiarity with IT networking (firewalls, switches and ethernet devices)
- Excellent written and verbal communication skills
- Good organisational skills with the ability to manage deadlines and prioritise tasks
- A flexible approach to working from other centrelocations as required
**Salary**: £23,000.00 - £30,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
Work Location: West Ealing
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