Team Lead
3 weeks ago
**Musgrave**
Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Team Lead to join our team at Marketplace Belfast
As Northern Irelands leading wholesaler, we offer the most comprehensive range in the market with over 10,000 lines including impulse, alcohol, grocery, and chill freeze. We are committed to helping local businesses succeed with our dedicated customer service team.
Our Belfast marketplace team is growing, we are looking for dedicated and driven individuals to help us continue our success in winning the EIQA award (Excellence Ireland Quality Association) Belfast only. We have the following exciting opportunities available:
**The Role**
We are seeking a dynamic individual to provide an effective, efficient, and flexible support service to both internal and external customers, through assisting the Checkout Supervisor. They will be involved in reporting accurately all functions relating to Customer Service & Checkouts, including shrinkage control, standard operating procedures, staff planning and training.
**Hours of work**
20-hour flex contracts available (you can flex up to work more hours a week if you want)
**What you get in return?**
- 20 holidays (pro rata) increasing with service plus bank holidays
- Free Staff Parking
- Onsite Canteen
- Wellbeing incentives & discounted gym membership (MyGymDiscount)
- Grocery Aid Counselling Service & Financial Wellness
- Cycle to work scheme
- Development plans
Inhouse training and career progression
- Uniform Provided
- Pension
- 10% Staff Discount in the Marketplace
- Get involved in a range of fundraising activities with our long-term charity partners
Essential:
- Experience in a similar role with supervisory duties
- Excellent customer service skills with a proven ability to create a customer focused culture
- Strong communication skills
- Standards and KPI focused and driven
- Good IT and system skills
- Good commercial acumen
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