Accounts Payable Coordinator

3 weeks ago

Bristol, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Job Description
**Type**:Permanent
**Hours**:40 hours per week
**Salary**:£25,000-£28,000

**Company name**:

Mitie Waste and Environmental

**Job Title**:

Accounts Payable Query resolution support
- Head of Commercial Finance [tbc]

**Our values and behaviours**

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Excel
- Challenge
- Inspire
at service delivery, we must be the best at everything
- We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
- Have fun and be passionate about what you do

***

**Job objectives and responsibilities**

The role reports to the Head of Commercial Finance (tbc) and is part of the Mitie Waste & Environmental Finance team. The primary objective of the role is to work with suppliers, outsourced partners and the business unit, to understand and resolve any significant issues, disputes and/or escalations. They are responsible for delivering high levels of service, acting in a professional manner, and ensuring that Mitie policies, processes and procedures are followed at all times.

The P2P Resolutions Assistant will be responsible for resolving queries and escalations in relation to purchase orders, invoices and other relevant supplier account issues.

**Main duties**
- To carry out the required actions and activities to ensure the timely and efficient resolution of issues and disputes raised in relation to purchase orders, invoices or wider account queries, ensuring no/ mínimal business disruption and ensuring that Mitie does not become liable for additional costs, fines or penalties.
- To ensure all escalations are managed within the SLA's agreed.
- To correspond with suppliers and other stakeholders in a professional manner, ensuring correspondence is processed promptly in accordance with relevant deadlines e.g. final demands and court claims.
- To identify weaknesses in process, policy, or systems causing issues or concerns, and recommending to line management relevant and appropriate solutions.
- To ensure best customer service is delivered at all times.
- To undertake additional duties in line with capabilities as required.
- To perform supplier statement reconciliations for manual payment requests, ensuring control accuracy, and making recommendations to the business and payments team on required actions.
- To assist with investigation of escalated issues and queries and internal qualitative matters such as un-cleared debt balances and aged purchase orders and invoices.
- Assist in the administration of court claims and other similar transactions.

**Person Specification**
- Experience of working in an Accounts Payable team.
- Good communication and interpersonal skills, with ability to build relationships with a wide range of stakeholders.
- Capable of working on own initiative and self-motivating, with good attention to detail and levels of accuracy.
- Ability to align behaviour with the needs, priorities and goals of the organisation.
- Ability to maintain accurate and timely records, while working and adhering to strict deadlines and SLAs.
- Flexible approach to daily tasks and ‘ad-hoc' duties.
- Confident and comfortable in dealing with performance related issues.
- The commitment, drive and tenacity to achieve high standards of customer excellence.

**Experience**
- Experience of working in an Accounts Payable functions within a large organisation or Shared Services function.
- Demonstrable experience in resolving disputes, conflicts and delivering successful resolutions.

**Working within the Mitie values and behaviours**

**People **Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

**Trustworthy**
- We do what we say we will

**How we behave**
- We treat all colleagues with respect
- We challenge people when they don't do the right thing
- We welcome advice from anyone that might improve what we do
- We are open and honest
- We think safety and always follow rules for safe working

**Helpful**
- We go out of our way to make a difference

**How we behave**
- We work with each other to achieve the best for clients and for Mitie
- We share information to help colleagues succeed
- We build great relationships
- Our first response to requests will always be positive
- We look out for each other, never walking by unsafe actions or situations

**Inspiring**
- We help others to be the best they can be

**How w

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