Call Handler

3 weeks ago


Leeds, United Kingdom CLD Recruitment Full time

My client are a nationwide security company who offer bespoke security and fire solutions to both homes & businesses. They are looking for a customer service professional to join their friendly & hardworking team in their Leeds head office.

To be considered for this role you must have experience working in a busy demanding environment.

Call handler duties:

- To answer incoming calls from internal colleagues and clients
- Ensure the company system is updated and calls are logged with all relevant information in line with company policies
- Liaise with the Call planners/Regional Management and highlight/escalate any known issues or queries that may impact on service delivery to our clients
- To be flexible and adaptable where required
- Manage day to day call handling in line with the company processes
- To meet predefined target times, SLA's and KPI's by managing incoming calls into switchboard
- Excellent solution and problem solver
- Empathic response to customer queries and faults

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.


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