Student Systems Maintenance Coordinator

4 weeks ago

Birmingham, United Kingdom Birmingham City University Full time

**Location**:

- Joseph Priestley Building**Salary**:

- £30,102 to £32,721 per annum- Permanent**Post Type**:

- Full Time**Release Date**:

- 14 March 2024**Closing Date**:

- 23.59 hours GMT on Thursday 28 March 2024**Reference**:

- 032024-151Birmingham City University is a large and diverse place to study right in the heart of the vibrant city. We currently have an exciting opportunity for a Student Systems Maintenance Team Leader to join our dynamic team within the newly formed Directorate of Student and Academic Services. The Directorate is responsible for ensuring that students have an excellent experience and provides services across the student and academic lifecycle from enrolment to graduation, covering everything from wellbeing services to ensuring new courses are set up correctly. This role will suit an individual who is experienced a proactive team player and is experienced in working with SITS and e:Vision, ensuring reliability and efficiency of the system through proactive management and support of an annual maintenance cycle.

Working within Delivery Services you will report to the Student Systems Maintenance Team Leader. The post holder will be able to deliver plans to a defined schedule of activity whilst being agile and responding to business demands. The post holder will work as part of a team who support the annual cycle of student systems maintenance on the student records system, SITS. The post holder will contribute to the designing, development and testing of solutions and enhancements to student systems, including SITS and e:Vision, and related systems as appropriate giving consideration to data quality, user requirements, accessibility and ongoing maintenance.

In line with the academic calendar the Student Systems Maintenance Co-ordinator will:

- Contribute to the creation of and deliver the operational plan for student systems maintenance.
- Monitor the performance and health of student systems.
- Collaborate with technical support teams to resolve system problems and minimise downtime.
- Deliver batched and automated systems processes ensuring that these operate correctly and to an agreed schedule that supports that academic cycle.
- Provide advice and support on integration of systems.
- To set up and complete SRL’s in the student records system.
- Deliver front-line technical support to users, investigating and resolving technical problems and referring issues to colleagues within the team as required.
- Review and suggest improvements to business processes through developments and enhancements to student systems and work to implement these effectively.
- Ensure comprehensive documentation of system configurations, processes, and procedures.
- Ensure that service level agreements/service standards are met.
- Provide support to colleagues in relation to user and system queries.
- Work closely with key stakeholders and other professional services groups such as IT to deliver all activities within your remit.
- Resolve complex queries where applicable.
- Be an expert in matters pertaining to systems maintenance and SITS.
- Provide reports and summary data of service level agreements and key business data.
- Educated to first degree level or able to demonstrate a combination of professional qualifications, skills and experience at an equivalent level.
- Experience in the use and development of a corporate student record system, in particular SITS:Vision.
- Experience of web technologies, particularly in regard to the provision and delivery of information.
- A self-managing work style with the ability to prioritise, manage competing priorities and meet deadlines.
- Knowledge and understanding of current issues in Higher Education.
- A commitment to a client-centred approach to service delivery.
- Demonstrate a systematic, disciplined and analytical approach to problem-solving.

**Generous employer pension contribution of up to 16%, with life cover and income protection included.**

**Further details**:

- Job Description BCU Values

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