Student Support Coordinator

3 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

Student Services, Student Wellbeing

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,506 to £27,399, with potential progression once in post to £31,718

Band 500

Full Time, Permanent

Closing date: 23rd April 2023

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Role Summary**

The role of Student Wellbeing Services Co-Ordinator will assist in the provision of an efficient, professional service to both students and staff. The post holder will be responsible for providing high level of administration support for Student Wellbeing Services and will also work directly with students, staff and stakeholders (face to face, telephone, online) by co-ordinating support services and escalating concerns where necessary.

The post holder will be required to work flexibly to meet the demands of the service, including occasional weekends and evenings.

**Main Duties**

**Administration**
- Work collaboratively to co-ordinate all aspects of administration between the Student Wellbeing Services.
- To maintain daily triage communications to students ensuring that they are sent within expected time frame and proactively manage student queries coming into the Service ensuring swift responses.
- To be ‘first port of call’ for administering the University’s Vulnerable Student Escalation Process, working in partnership with Wellbeing teams across the institution.
- To support the coordination of the Wellbeing Development Programme, a training programme for University of Birmingham staff.
- To co-ordinate on all aspects of Student Wellbeing Services administration to include, but not limited to, systems and support functions which monitor recruitment, induction, finance, student and staff communication.
- To support the service management team in the coordination of committees and working groups, acting as Committee Secretary where appropriate.
- To maintain accurate data and extensive records of Service usage and engagement.
- To lead on the continuing review and development of administrative processes to ensure that efficiency and improvements are considered and ongoing.
- Managing room booking systems and meeting requests.
- Video editing and website administration would be desirable.

**Supporting Students**
- To proactively manage the student waiting experience by monitoring and communicating with students about appropriate signposting and/or resources, escalating issues of concern where needed and keeping accurate case notes following contacts made.
- To support student escalations from the Student HUB and Schools/Colleges
- To respond to queries from staff, students and other stakeholders regarding students causing concern and general service queries.
- Support risk management using established internal and external procedures and services
- To work proactively with partners cross-institutiona

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