Customer Service

1 month ago

Smethwick, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in West Bromwich
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £25,501 per year (pro rata for hours worked)

You’ll join on a competitive salary of £25,501 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Advisor

    1 month ago

    Smethwick, United Kingdom Digby Morgan Full time

    summary - _ smethwick, west midlands_ - _ £21,000 - £23,000 per year_ - _ permanent_- specialism - customer services- sub specialism - customer service- reference number - PR-1200717 - job details I am currently seeking a Customer Service Advisor for a leading service provider of Industrial Gases, LPG and equipment to a variety of industry sectors in the...

  • Customer Service Advisor

    1 month ago

    Smethwick, United Kingdom Swanstaff Recruitment Ltd Full time

    Are you an experienced Customer Service Advisor looking for a new opportunity in the Smethwick area? Swanstaff Recruitment is currently looking for a Customer Service Advisor to join a well-established Engineering Supplies business! **Salary**: £22,000 per annum Job Title: Customer Service Advisor Hours: 9am-5pm Location: Smethwick **Duties**: - Provide...

  • Customer Service Advisor

    4 weeks ago

    Smethwick, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Location: Smethwick Salary: £23,000 Permanent, on site The Role: Customer Service Advisor experience. What you will be doing: - Handles requests from customers in a local site/depot or branch environment. - Includes new account and pricing set up, issuing quotations, order entry, queries and internal communication...

  • Customer Service Executive

    1 month ago

    Smethwick, United Kingdom Pertemps Network Group Full time

    **Customer Service Executive**: - 04610767912 Applicants **£24,000 - £25,000 Per Annum** - Full Time**Permanent** **Smethwick, West Midlands** **Customer Service And Call Centre** **Job Description**: - Are you passionate about Customer Services? Do you like to make your customers happy?If so, this may be the job for you!We are recruiting a Customer...

  • Customer Service Specialist

    2 weeks ago

    Smethwick, United Kingdom Careerlink Ltd Full time

    We are seeking dedicated and customer-focused individuals to join one of Europe's leading parcel groups as high-performing and friendly Customer Service Specialists. In this role, you will play a crucial part in ensuring exceptional customer service for renowned brands. If you are a proactive and driven individual with excellent communication skills, we want...

  • Customer Service Generalist

    4 weeks ago

    Smethwick, United Kingdom Adecco Full time

    **Customer Service Generalist** **Smethwick** **£21,630 to £24,000** **Permanent** **Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities** We are actively seeking a Customer Service Generalist, to support my clients Customer Service Centre to deal with everyday customer service enquiries including. **Main duties and...

  • Customer Service Advisor

    1 month ago

    Smethwick, United Kingdom Air Liquide UK Full time

    **Customer Service Advisor** **Job Reference**: R10029318 **Job Title**:Customer Service Advisor **Location**:Smethwick **Hours of work**:Monday - Friday 8am - 5pm (on site) **The Role** We are looking for an experienced Customer Service Advisor to join us at Energas to be a key team player responsible for all of our customers needs and to deliver...

  • Customer Service Generalist

    1 month ago

    Smethwick, United Kingdom Adecco UK Full time

    **Customer Service Generalist** **Smethwick** **£21,630 to £24,000** **Permanent** **Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities*** We are actively seeking a Customer Service Generalist, to support my clients Customer Service Centre to deal with everyday customer service enquiries including. **Main duties and...

  • Customer Service Advisor

    2 weeks ago

    Smethwick, United Kingdom Office Angels Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Our client, a leading company in the UK Direct Business, is seeking a talented Customer Service Advisor to join their dynamic team in Smethwick.JOB TITLE: Customer Service AdvisorHOURS: 8AM - 4:30PM or 09:00 -...

  • Customer Service Generalist

    4 weeks ago

    Smethwick, United Kingdom Adecco Full time

    **Customer Service Generalist** **Smethwick** **£21,630 to £24,000** **Permanent** **Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities** We are actively seeking a Customer Service Generalist, to support my clients Customer Service Centre to deal with everyday customer service enquiries including; **Main duties and...

  • Customer Service Generalist

    4 weeks ago

    Smethwick, United Kingdom Adecco Full time

    **Customer Service Generalist** **Smethwick** **£21,500 to £24,000** **Permanent** **Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities** **Between 7.30am - 6pm** We are actively seeking a Customer Service Generalist, to support my clients Customer Service Centre to deal with everyday customer service enquiries...

  • Customer Service Advisor

    6 days ago

    Smethwick, Sandwell, United Kingdom Office Angels, UK Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Our client, a leading company in the UK Direct Business, is seeking a talented Customer Service Advisor to join their dynamic team in Smethwick.JOB TITLE: Customer Service AdvisorHOURS: 8AM - 4:30PM or 09:00 -...

  • Customer Service Generalist

    4 weeks ago

    Smethwick, United Kingdom Adecco UK Full time

    **Customer Service Generalist** **Smethwick** **£21,500 to £24,000** **Permanent** **Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities** **Between 7.30am - 6pm We are actively seeking a Customer Service Generalist, to support my clients Customer Service Centre to deal with everyday customer service enquiries...

  • Customer Service Advisor

    1 month ago

    Smethwick, United Kingdom Venn Group Full time

    **Customer Service Advisor** **Start Date**: March 2024 (ASAP) **Rate**:£14.59 per hour PAYE (Inclusive of holiday pay) **Hours**: 37 Hours per week **Location**: Smethwick, West Midlands **Hybrid working** An opportunity has arisen for two Customer Service Advisor’s to join our client’s Adult Social Care Enquiry Team on a temporary basis. These...

  • Customer Service Advisor

    4 weeks ago

    Smethwick, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable...

  • Customer Service Assistant

    18 hours ago

    Smethwick, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...

  • Customer Service Administrators

    4 days ago

    Smethwick, United Kingdom CVS UK Ltd Full time

    **Are you passionate about providing excellent customer service?** **Would you like to be part of a friendly and supportive team?** Our Careline Team was created in order to provide a vital service to our veterinary practices centralising B2B and B2C support. Due to its continued success, we are now expanding our Careline Team and seeking some **Customer...

  • Customer Service Administrator

    5 days ago

    Smethwick, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Customer Service Advisor

    4 weeks ago

    Smethwick, United Kingdom Adecco Full time

    **Customer Service Advisors Wanted** **Based in Smethwick** **Homeworking also Available** **37.5 hours** **£11.00ph** **M-F 8am - 4pm / M-F 10.30am - 6.30pm** **NO WEEKENDS** **Role Summary**: - Acting as the first point of contact to customers - Managing incoming telephone calls/queries - Managing outgoing telephone calls/queries where necessary -...

  • Customer Service/office Admin

    2 days ago

    Smethwick, United Kingdom gap personnel Full time

    Are you an experienced Customer Service Advisor looking for an exciting new career opportunity? gap personnel are currently recruiting for an experienced Customer Service Advisor for our client based in Smethwick, Birmingham on a Temp to Perm basis Role includes: - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to...