Enhanced Access Operational Specialist

7 months ago

Fleetwood, United Kingdom FCMS Full time

**Job Title**:Enhanced Access Operational Specialist

**Responsible to**:Fylde and Wyre Operational Manager

**Accountable to**:Lancashire Place Lead

**Hours**: 37 hours per week

**Base**: Across Fylde & Wyre

**Pay**:£27,000 per annum (salaried)

Our **‘Why’**:To nurture and environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Our behaviours should be in line with our values which form part of our Company DNA:
Our key expectations are:
Ø Self-awareness - Living authentically

Ø Adaptability
- Being ready to adjust depending on the situation

Ø Openness - What you see is what you get

Ø Positivity with a real sense of being able to strive for the impossible

Ø Generosity of spirit
- Everyday should be an opportunity to act with kindness

Ø Ability to have fun - Taking the role seriously, whilst being yourself

**Job Summary**

The Operational Specialist is a new role in FCMS. Using experience and knowledge of service delivery, alongside the Operational Manager, you will be responsible for the smooth running of our service on a routine basis, with visible management and leadership of service delivery teams.

The Operational Specialist will be responsible for supporting the Fylde and Wyre Place Operational Manager in providing our staff the correct environment (physical and non-physical) to deliver exceptional healthcare in the Enhanced Access Service.

With a focus on day-to-day service provision, you will ensure that the Enhanced Access Services are able to meet the demands of commissioners (KPIs and Quality) the volatile, unpredictable nature of Urgent and Emergency Care, and the expectations of patients.

**Duties and Responsibilities**
- To provide compassionate, effective, and visible management and leadership to the Enhanced Access Teams
- To ensure good people management practices and that effective & supportive team-working is felt across the Enhanced Access teams.
- To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.
- To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.
- To be responsible for the day-to-day support and management of the Enhanced Access teams.
- To support the Enhanced Access teams on a day-to-day basis with knowledge and expertise of software, system and equipment use.
- To work closely with the Virtual Care business unit, GP Practices/Primary Care Networks, the Blackpool Place team, NWAS and other partners to ensure that patient journeys are quick, effective, and safe.
- To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis.
- To work with the Lancashire Lead and Fylde and Wyre Operational Manager to ensure that the Enhanced Access Services meet (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance.
- To work alongside the Lancashire Lead and Fylde and Wyre Place Operational Manager and Virtual Care colleagues to ensure that where commissioned services span both Business Units that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective.
- To contribute and knowledge and skill to staff planning ensuring rotas are appropriately staffed and that on the day and short notice issues that affect capacity are managed in real time to minimise impact on service delivery.
- To contribute knowledge and skill working with the Fylde and Wyre Place Operational Manager and Business Intelligence Team to develop (and use) operational dashboards that can be used to understand the operational activity of the department, that aids operational management and planning.
- To contribute knowledge and skill and working with the Fylde and Wyre Place Operational Manager and Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken.
- To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate.
- To work with Fylde and Wyre Place Operational Manager and Fylde and Wyre Place staff so that we can evidence the positive impact, clinical and non-clinical of the work we do.
- To contribute operational expertise and service knowledge to the development of organisational transformation.
- To work with the wider organisation to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological,

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