Customer Service Assistant
4 days ago
An independent estate agency with a few offices across North West London are looking for a Customer Service Assistant to join their existing team in Borehamwood. Due to the excellent service they provide and reputation they have gained, they are extremelywell respected in the North London property market.
Working in a small team, the Customer Service Assistant will be responsible for looking after a portfolio of Properties around North and North West London. No prior experience is necessary as training is provided.
Responsibilities of the Customer Service Assistant include:
- Maintenance work for managed and non-managed properties where applicable.
- Management of all safety certificates, gas, EPC, NICIEC, PAT etc.
- Invoice processing on the software.
- Quarterly property inspections.
- Communicating effectively with landlords and tenants with regards to works and complaint handling where necessary.
- Chasing rent arrears and communicating progress with the landlords.
- Dealing with evictions/court proceedings & serving notices such as Section 21 and Section 8.
- Utility management.
The ideal Customer Service Assistant will:
- Have the ability to work under pressure and on own initiative.
- Possess exceptional organisational, verbal and written communication skills.
- Have excellent communication skills - capable of effectively managing conflict and solving problems.
- Be able to multi-task by employing effective time management strategies.
- Be well presented and communicate with internal and external customers in a professional and friendly manner.
In return, you will receive an annual salary of £27,000 - £30,000.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them
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