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Service Desk Administrator
4 months ago
Job Title: Service desk Administrator
**Salary**: £25,000 - £27,000
Contract: Permanent, Full time
Location: Borehamwood
Hours: 8:00am - 5:30pm Monday - Friday
COMPANY PROFILE
Do you have fantastic customer service and organisational skills?
Our innovative and forward-thinking client based in Borehamwood is seeking a Service desk administrator to support their team in offering great customer service and meticulous administration. They are taking their industry by storm and are committed to their customers satisfaction and offering their services to a high standard.
Skills required
- Previous experience in a customer service or service desk position is desirable.
- Confident across all Microsoft packages.
- Confident, positive and passionate.
- Great attention to detail with administration duties
**Responsibilities**:
- Keeping reports up to date.
- Collating and sending afternoon, weekly and monthly reports.
- Completing and sending KPI reports weekly.
- Supporting the team with their work routines.
- Communicating with regional co-ordinators to ensure SLA’s are met.
- Assist the regional co-ordinator with duties when needed.
- Maintain live open call reports for individual customers.
- Working weekends as and when required.
Company benefits
- Free on-site parking
- Company pension
- Annual leave 20 days + Bank holidays
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