Senior Service Desk Technician
4 days ago
Our client is a successful Hertfordshire-based managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Senior Service Desk Technician to operate within their client support function.
As a Senior Service Desk Technician, you will provide more complex support, not only to clients but also to Service Desk Technicians. It is your job to assist in the smooth running of our client's networks by means of telephone support, remote support, andon-site administration, whilst maintaining prominent levels of customer service. As a Senior Service Desk Technician, you will also have some responsibility over the on-the-job training of the Service Desk Technicians, allowing them to shadow your resolutionson tickets that they may have escalated to you or requested your assistance with.
*To contribute to part of the service desk team to help achieve maximum client IT resolution
*To update the ticketing system, ensuring all notes, progress and required actions have been input promptly and accurately
*To maintain a proactive approach regarding SLA's, personal ticket management and communication with the clients to ensure maximum client satisfaction
*To conduct on-site work and support as may be required by any client, including issue resolution, installation, audits, and support
Salary to £dependent on ability + expenses
Hours 9am - 5.30pm (Mon - Fri)
Holidays 4 weeks
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