Customer Service Manager

4 hours ago


Borehamwood, Hertfordshire, United Kingdom CV-Library Full time
Job Description:

Osborne Appointments is seeking an experienced Customer Service Executive to join their team. The successful candidate will manage a portfolio of agent clients, handle inbound and outbound calls, chase abandoned registrations, and cross-sell relevant products.

Key Responsibilities:
  • Manage a portfolio of agent clients from new application to renewal
  • Handle inbound and outbound calls and emails to agent clients
  • Chase and convert abandoned registrations and other leads
  • Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients

Requirements:
  • Experience in a letting agent environment (desirable)
  • Extensive knowledge of working in a multi-channel contact centre environment
  • Excellent customer service skills
  • Excellent attention to detail
  • Good knowledge of MS office packages (Word, Excel, PowerPoint)

Salary: Up to £25,000 per annum, depending on experience

Location: Borehamwood, with hybrid working arrangements.

Benefits:
  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • As part of the HFIS Group, access to discounted personal insurance is available


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