Executive Customer Advocate
18 hours ago
We are seeking a highly organised and customer-focused individual to join our Client Money Protect Memberships team as a Customer Service Executive. The successful candidate will manage a portfolio of agent clients, handle inbound and outbound calls, chase abandoned registrations, and cross-sell relevant products.
Responsibilities:
- Manage a portfolio of agent clients from new application to renewal.
- Handle inbound and outbound calls and emails to agent clients.
- Chase and convert abandoned registrations and other leads.
- Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients.
Requirements:
- Experience in a letting agent environment (desirable)
- Extensive knowledge of working in a multi-channel contact centre environment
- Excellent customer service skills
- Excellent attention to detail
- Good knowledge of MS office packages (Word, Excel, PowerPoint)
Working Arrangements: Full-time, 9am – 5:30pm, Monday to Friday, with hybrid working arrangements after a successful probation period.
Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
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