Executive Customer Advocate

18 hours ago


Borehamwood, Hertfordshire, United Kingdom CV-Library Full time
Job Overview:

We are seeking a highly organised and customer-focused individual to join our Client Money Protect Memberships team as a Customer Service Executive. The successful candidate will manage a portfolio of agent clients, handle inbound and outbound calls, chase abandoned registrations, and cross-sell relevant products.

Responsibilities:
  1. Manage a portfolio of agent clients from new application to renewal.
  2. Handle inbound and outbound calls and emails to agent clients.
  3. Chase and convert abandoned registrations and other leads.
  4. Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients.

Requirements:
  • Experience in a letting agent environment (desirable)
  • Extensive knowledge of working in a multi-channel contact centre environment
  • Excellent customer service skills
  • Excellent attention to detail
  • Good knowledge of MS office packages (Word, Excel, PowerPoint)

Working Arrangements: Full-time, 9am – 5:30pm, Monday to Friday, with hybrid working arrangements after a successful probation period.

Benefits:
  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • As part of the HFIS Group, access to discounted personal insurance is available


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