Customer Service Representative
6 months ago
Leading Digital Marketing Agency in Stoke-on-Trent looking for a customer service advisor to join the team. You will be communicating with our customers to gather information for social media posts. You will also from time to time carry out some credit control duties such as verifying receipt of invoices, address queries and cash collection. Full product knowledge training will be provided.
**Role & Responsibilities**
- Use own initiative to resolve issues and assist team members where possible, by providing a range of solutions and seeking advice where necessary.
- Gather information for social media posts and assist the development team with search engine optimisation write ups.
- Develop and maintain relationships with internal and external contacts at all levels.
- Liaison with debtors of our clients to verify receipt of invoices, address queries and chase cash collection.
- Occasional ad-hoc administration tasks.
**Skills, Knowledge and Experience**
- Excellent communication skills (both written and oral)
- Good numerical and analytical skills
- Organisational skills essential
- Good IT skills, and knowledge of Microsoft Office, particularly Excel
- Confident individual
- Demonstrates attention to detail and a high concern for accuracy
- Demonstrates an appreciation of the importance of teamwork and responds willingly to all team members reasonable requests
Working Hours: Monday to Friday 9.45am till 2.15pm
**Job Type**: Part-time
Pay: From £11.44 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (required)
- telephone: 1 year (required)
Work Location: In person
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