Customer Service Advisor
3 weeks ago
**Team Overview**
The team has 19 members, made up of a Head of Property Services, Operations Manager, 2 Service Delivery Managers, a Deputy Service Delivery Manager, a Data Officer and 12 Customer Service Advisors all based in Peterborough.
**Role Overview**
The job purpose is to answer inbound telephone calls from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural, Energy and Projects Division. This job will also include other property management administrative duties.
**Key Responsibilities**
- Answering and handling external inbound calls for reactive repairs and estate related matters.
- Instruction & administration of reactive repairs.
- Assessing property compliance requirements.
- Instructing and liaising with contractors for property compliance servicing and certification to be completed to agreed dates.
- Building relationships with property managers and suppliers/contractors to ensure excellent communication and team work.
- Assess and record documents and property compliance certification/surveys (full training will be given).
- Scanning and loading documents on to property management systems.
- Updating file notes within the property database.
- Electronic invoice processing.
- Working with tenants & contractors to ensure they can gain access to properties in a timely way.
- Manage databases and spreadsheets.
- Proactive file management.
- General administration and sorting of documentation.
- Carry out quality assurance checks and auditing of data as required.
- Ensure all members of the team are aware of deadlines in a timely manner and assist with compilation of reports.
This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
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