Supervisor - Alarm Receiving Centre Control Room
5 months ago
**CCTV Monitoring and Alarm Receiving**
**Shift pattern**:
**4 on/4 off Rota, 2 days, 2 nights, 4 off rolling shift pattern. Average of 38 hours a week**
**Days 6am-6pm**
**Nights 6pm-6am**
Fenix Monitoring are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer experience possible to join our team as a Shift Supervisor.
The successful applicants will need to be employer vetted and Police record checked.
**Qualifications and Skills**
- A focus on delivering good customer experience is essential
- Excellent written communication skills
- Great telephone manner
- Competent IT/Computer skills
- Ability to work under pressure
- Have qualities to lead a team in a dynamic fast paced environment
- Can mentor and coach a team
**Remit**
- Carrying out duties relating to monitoring CCTV & Alarm systems
- Dispatching appropriate emergency services and/or keyholders
- Being the primary contact on the shift
- Leading a team of operators on your designated shift and making sure you are getting the best out of them
- Willingness to learn new systems and platforms
**Other Jobs you may be doing currently**
- Call Centre Supervisor
- Customer Service Supervisor
- Security Supervisor
Pay: £13.50 per hour
Expected hours: 33 - 44 per week
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Night shift
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- SIA CCTV Licence (preferred)
Work Location: In person
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