Call Centre Operator
6 months ago
Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our award winning team? Then this role may be for you
We have an exciting opportunity for an Alarm Handler to join our team in our dedicated Alarm Receiving Centre. In this fast paced dynamic role, you will be responsible for handling CCTV, Intruder, Fire, Lone Worker & Personal Attack alarms, taking the necessary actions and escalations where applicable.
The purpose of the role is to provide an efficient and professional service demonstrating the highest levels of Customer Service and attention to detail.
**As an Alarm Handler you will work various shifts covering Days, Nights, Weekends & Bank Holidays**
- Pay Rate**:£11.00 - £11.50 p/h**
- Shift Pattern**:4 on 4 off + Overtime**
- Hours**:6am-6pm Day Shift & 6pm-6am Night Shift**
- Employee Status**:Permanent/ Full Time**
**Duties will include**:
- Answering Alarms on various platforms and taking the necessary action
- Answer all enquiries courteously and professionally
- Operate all systems within the Monitoring station
- Produce accurate reports as and when needed
- Be an effective liaison between the client, end user and emergency services
**Essential Requirements**:
- Must be a Team player
- Excellent verbal communication/telephone skills
- High levels of customer service
- Possesses computer competency
- Demonstrates excellent observation skills
- Demonstrates a flexible attitude to changing working hours and patterns
- Be fluent in spoken and written English
Due to the nature of the business and the regulations in place applicants need to be over 18 and have a full education/employment history. The successful applicant will need to be employer vetted and Police record checked.
**Salary**: £11.00-£11.50 per hour
**Benefits**:
- Company pension
- Discounted or free food
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Night shift
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
-
Call Handler
1 month ago
Cowley, United Kingdom CV-Library Full timeThis is an excellent opportunity to work in a purpose-built Monitoring Operations Facility based in Cowley. The role Involves actioning alarms and panic alarms, escalating issues, and will involve some complaint handling. Successful candidates must be able to work 12 hour shifts four times a week. History of call handling and experience in the security...
-
Call Handler
2 weeks ago
Cowley, United Kingdom New Recruits Professional Services Ltd Full timeThis is an excellent opportunity to work in a purpose-built Monitoring Operations Facility based in Cowley. The role Involves actioning alarms and panic alarms, escalating issues, and will involve some complaint handling. Successful candidates must be able to work 12 hour shifts four times a week. History of call handling and experience in the security...
-
Call Handler
3 weeks ago
Cowley, United Kingdom New Recruits Professional Services Ltd Full timeThis is an excellent opportunity to work in a purpose-built Monitoring Operations Facility based in Cowley.The role Involves actioning alarms and panic alarms, escalating issues, and will involve some complaint handling.Successful candidates must be able to work 12 hour shifts four times a week.History of call handling and experience in the security industry...
-
Supervisor - Alarm Receiving Centre Control Room
6 months ago
Cowley, United Kingdom Fenix Monitoring Full time**CCTV Monitoring and Alarm Receiving** **Shift pattern**: **4 on/4 off Rota, 2 days, 2 nights, 4 off rolling shift pattern. Average of 38 hours a week** **Days 6am-6pm** **Nights 6pm-6am** Fenix Monitoring are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the...
-
Senior Operations Manager
2 weeks ago
Cowley, United Kingdom Hollywood Bowl Full timeJob Title: Senior Operations ManagerWe are seeking an exceptional and experienced manager to lead our team. As a highly motivated and customer-focused professional, you will play a crucial role in driving the success of our operation. Key responsibilities include coaching and mentoring the team to deliver exceptional customer service, running a seamless...
-
Dispatch Operative
1 month ago
Cowley, United Kingdom CV-Library Full timeHere at Vibe Recruit we are currently assisting a family run business recruit for a Despatch Operative. To wrap coffins and caskets in various materials Assist with deliveries of coffins and other items for stock. Any other tasks deemed necessary Desirable Skills: * Ability to work under pressure and to tight deadlines is desirable. * To be able to...
-
Dispatch Operative
3 weeks ago
Cowley, United Kingdom Vibe Recruit Full timeHere at Vibe Recruit we are currently assisting a family run business recruit for a Despatch Operative.To wrap coffins and caskets in various materialsAssist with deliveries of coffins and other items for stock.Any other tasks deemed necessaryDesirable Skills: * Ability to work under pressure and to tightdeadlines is desirable.* To be able to work...
-
Cctv Operator
2 weeks ago
Cowley, United Kingdom New Recruits Professional Services Ltd Full timeThis is an excellent opportunity to work in a purpose-built Monitoring Operations Facility based in Cowley. The role Involves actioning alarms and panic alarms, escalating issues, and will involve some complaint handling. Successful candidates must be able to work 12 hour shifts four times a week. History of call handling and experience in the security...
-
Cctv Operator
2 months ago
Cowley, United Kingdom CV-Library Full timeThis is an excellent opportunity to work in a purpose-built Monitoring Operations Facility based in Cowley. The role Involves actioning alarms and panic alarms, escalating issues, and will involve some complaint handling. Successful candidates must be able to work 12 hour shifts four times a week. History of call handling and experience in the security...
-
Cctv Operator
3 weeks ago
Cowley, United Kingdom New Recruits Professional Services Ltd Full timeThis is an excellent opportunity to work in a purpose-built Monitoring Operations Facility based in Cowley.The role Involves actioning alarms and panic alarms, escalating issues, and will involve some complaint handling.Successful candidates must be able to work 12 hour shifts four times a week.History of call handling and experience in the security industry...
-
Operations Team Leader
2 months ago
Cowley, United Kingdom Smiths News Full timeOperations Team LeaderNight shift - 40 hours per weekMonday - Friday 20:00 - 04:30am£28,142 per annumAre you looking for a new role that provides comprehensive on-the-job training & development opportunities to support career progression?We welcome applications from graduates and early career professionals seeking to develop their skills in a dynamic...
-
Professional Delivery Driver in Oxford
3 weeks ago
Cowley, Oxfordshire, United Kingdom First Call Contract Services Full timeWe are seeking a skilled and reliable Delivery Operative to join our team in Oxford. As a key member of our delivery team, you will be responsible for delivering letters and small parcels to residential and business addresses throughout the area.About the Role:Sort and load packages into vans for efficient delivery routesDrive manual vehicles to deliver...
-
Distribution Centre Leadership Role
3 weeks ago
Cowley, Oxfordshire, United Kingdom Smiths News Full timeSkill RequirementsTo be successful in this role, you must have:Excellent communication and leadership skillsStrong computer skills, including proficiency in Microsoft Excel and WordA valid FLT (forklift) licenceWe offer a competitive salary of £28,142 per annum, plus a range of benefits, including a company-funded Health Cash Plan and 25 days holiday.Our...
-
Radiology Co-ordinator
6 months ago
Cowley, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a fixed term 12 month full-time Radiology Coordinator who will be supporting the OUH and newly established Oxford Community Diagnostic Centre (CDC). Working towards a cohesive booking process between the two organisations. The individual will need to be enthusiastic and be able to work flexibly to ensure support is...
-
Associate Director of Eprr
6 months ago
Cowley, United Kingdom Buckinghamshire, Oxfordshire and Berkshire West ICB Full timeThe Associate Director of Emergency Preparedness, Resilience and Response (EPRR) reports directly to the Chief Delivery Officer The postholder will: The post-holder will lead a team delivering the BOB ICB EPRR/System Co-ordination Centre function on behalf of the organisation. Lead the ongoing development of the Emergency Preparedness, Resilience and...
-
Lead Network Security Engineer
1 week ago
Cowley, United Kingdom CV-Library Full timeLead Network Security Engineer Location: Remote, UK based Contract: Full time, permanent Salary: £91,800.00 per annum, plus £5784 car allowance, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job As a Lead Network Security Engineer, you will be...
-
Recruitment Coordinator
6 months ago
Cowley, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking aRecruitment Coordinatorto join our fast-paced and dynamic team of Recruiters. The role will see the successful Recruitment Coorindator ensure a professional, accurate, and customer focussed service is provided to all stakeholders. The Recruitment Cooridnator will manage operational recruitment for a set of divisions ensuring that recruitment...
-
Senior Legal Administrator
3 weeks ago
Cowley, Oxfordshire, United Kingdom Wise Employment Full timeAt Wise Employment, we are seeking a highly motivated and organized Senior Legal Administrator to join our team in Exeter. As a key member of our law firm, you will play a crucial role in supporting the smooth operation of our legal practice.Job SummaryWe are looking for an enthusiastic, proactive, and quick-learner to assist with case preparation, research,...
-
HR & Office Coordinator
2 months ago
Cowley, United Kingdom CV-Library Full timeTHE OPPORTUNITY? The Chris Lewis Group is the independent Fire and Security and Smart Home company in the region. We offer our clients the very best technology solutions available. We have an excellent opportunity for an experienced HR Office Coordinator to join our team. This role will provide full administrative support to the business and will report to...
-
Hr Coordinator
2 weeks ago
Cowley, United Kingdom CV-Library Full timeHR Coordinator THE OPPORTUNITY? The Chris Lewis Group is the independent Fire and Security and Smart Home company in the region. We offer our clients the very best technology solutions available. We have an excellent opportunity for an experienced HR Office Coordinator to join our team. This role will provide full administrative support to the business...