Customer Services Assistant

4 weeks ago

Chelmsford, United Kingdom Essex County Council Full time

**Customer Services Assistant**

Permanent, Full Time and Part Time

Up to £23,344 per annum (FTE)

Location: Chelmsford and surrounding areas

Working Style: Fixed-base worker

Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are currently recruiting a Customer Services Assistant based within our libraries across Chelmsford and the surrounding areas. Please note this role will include Saturday working. For part time hours the salary will be pro rata.

Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area.

**The Role**

You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

**The Opportunity**

Our Customer Service team are at the heart of what we do
- they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

**Key Responsibilities**
- First and foremost - you like helping people. If you’ve got some IT skills - self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
- You’ll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us - you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

**Experience and Qualifications**:

- Possession of a Driving Licence
- Demonstration that you know how to use IT systems, or have the ability to learn
- Customer service experience in any area
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?**

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.**

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

Follow us on Facebook ,Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

**Downloads**

Pay and Reward **|** Our Ways of Working **|** About Us **|** Organisation Behaviours

  • Customer Services Assistant

    2 months ago

    Chelmsford, United Kingdom Assets for Life Ltd Full time

    **Customer Services Assistant - OTE £35k-45k per year - Chelmsford** **The Role** Are you a customer-focused individual with excellent organizational and communication skills? Do you want to work for a reputable company that values its customers and is committed to exceeding their expectations? If so, then Assets for Life has the perfect opportunity for...

  • Customer Service Assistant

    4 weeks ago

    Chelmsford, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...

  • Customer Service Assistant

    2 weeks ago

    Chelmsford, United Kingdom Link Collective Full time

    Customer Service Assistant at Link Collective! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...

  • Customer Service Assistant

    3 weeks ago

    Chelmsford, United Kingdom Millbrook Healthcare Group Ltd Full time

    Job Advert We have an exciting opportunity for a **Customer Service Coordinator **to join the team within our Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook...

  • Customer Service Assistant

    1 week ago

    Chelmsford, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** We are looking for Customer Service Assistants to work with us in our Betting team with the Tote in the public, restaurant and hospitality areas at Chelmsford Racecourse. We would like new staff to consider joining us at other racecourses within the region, such as Newmarket. We'd also like new staff to work at our...

  • Customer Service Assistant

    7 days ago

    Chelmsford, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** We are looking for Customer Service Assistants to work with us in our Betting team with the Tote in the public, restaurant and hospitality areas of Chelmsford Racecourse. Chelmsford races all year round with varying amounts of fixtures per month. This can range from 1-2 per month upto 8, more often on a Thursday or...

  • Customer Services Assistant

    2 weeks ago

    Chelmsford, United Kingdom Essex County Council Full time

    **About the role** **Customer Services Assistant** Permanent, Full Time and Part Time Up to £22,361 per annum (FTE) Location: Chelmsford and surrounding areas Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best...

  • Customer Service Assistant

    2 months ago

    Chelmsford, United Kingdom Bridge of Hope Full time

    We are currently recruiting for a Customer Service Assistant on behalf of our public sector client based in Chelmsford. The role will be to provide customer service and administrative support to the public places department. **Key duties will include**: - Monitor the streetcare and recycling inbox and deal with enquiries - Access and input information on...

  • Customer Services Assistant

    2 weeks ago

    Chelmsford, United Kingdom Essex County Council Full time

    About the role **Customer Services Assistant** Fixed Term, Part Time Up to £19,971 per annum (FTE), pay award pending Location: Chelmsford Working Style: Fixed-base worker **Please note this is a fixed term contract opportunity for 6 months working 7 hours a week on Saturday and Sunday. The shifts are as follows;** - **Saturday - 4 hours working at a...

  • Customer Service Assistant

    2 months ago

    Chelmsford, United Kingdom Adecco Full time

    We are currently recruiting for a Customer Service Assistant on behalf of our public sector client based in Chelmsford. The role will be to provide customer service and administrative support to the public places department. Key duties will include: - Monitor the streetcare and recycling inbox and deal with enquiries - Access and input information on to...

  • Customer Service Assistant

    5 days ago

    Chelmsford, Essex, United Kingdom Link Collective Full time

    Customer Service Assistant at Link CollectiveAre you looking for a new role in which to put your people skills to great use?Do you feel you would thrive within a supportive team in the workplace?We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable natureResponsibilities:...

  • Customer Services Assistant

    3 weeks ago

    Chelmsford, Essex, United Kingdom Essex County Council Full time

    Customer Services AssistantPermanent, Full Time and Part TimeUp to £23,344 per annum (FTE)Location: Chelmsford and surrounding areasWorking Style: Fixed-base worker Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.We are currently...

  • Customer Services Assistant

    3 weeks ago

    Chelmsford, Essex, United Kingdom Essex County Council Full time

    Customer Services AssistantPermanent, Full Time and Part TimeUp to £23,344 per annum (FTE)Location: Chelmsford and surrounding areasWorking Style: Fixed-base worker Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.We are currently...

  • Customer Service Assistant

    5 days ago

    Chelmsford, Essex, United Kingdom Bridge of Hope Full time

    We are currently recruiting for a Customer Service Assistant on behalf of our public sector client based in Chelmsford.The role will be to provide customer service and administrative support to the public places department.Key duties will include: Monitor the streetcare and recycling inbox and deal with enquiries Access and input information on to Salesforce...

  • Customer Services Assistant

    6 days ago

    Chelmsford, Essex, United Kingdom Essex County Council Full time

    Customer Services AssistantPermanent, Full Time and Part TimeUp to £23,344 per annum (FTE)Location: Chelmsford and surrounding areasWorking Style: Fixed-base worker Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.We are currently...

  • Customer Service Assistant

    2 months ago

    Chelmsford, United Kingdom Chelmsford City Council Full time

    Join Our Team at Chelmsford City Council! to learn about us, Our Values, Our range of Benefits and more!   We are seeking an enthusiastic and motivated individual who has good customer service skills and is experienced in communicating with a range of people, to join our team. This role provides customer service and administrative support to services...

  • Customer Service Assistant

    3 weeks ago

    Chelmsford, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Customer Service Assistant

    2 weeks ago

    Chelmsford, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Customer Service Assistant Evenings

    2 weeks ago

    Chelmsford, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Chelmsford venue. Flexibility and a passion for dealing with customers are vital for these...

  • Customer Services/ Liaison Assistant

    2 months ago

    Chelmsford, United Kingdom Assets for Life Ltd Full time

    **Client Liaison Assistant - OTE £35k-45k per year - Chelmsford** **The Role** Are you a customer-focused individual with excellent organizational and communication skills? Do you want to work for a reputable company that values its customers and is committed to exceeding their expectations? If so, then Assets for Life has the perfect opportunity for...