Customer Service Assistant
1 week ago
**Customer Service Assistant (Betting)**
We are looking for Customer Service Assistants to work with us in our Betting team with the Tote in the public, restaurant and hospitality areas at Chelmsford Racecourse.
We would like new staff to consider joining us at other racecourses within the region, such as Newmarket. We'd also like new staff to work at our big festival meetings; Cheltenham Festival, The Grand National, Epsom Derby, etc. Accommodation and travel pay is provided.
**Who are we looking for?**
- Applicants 18+
- Drivers preferred
- Excellent customer service skills - 1+ year experience preferred
- Reliable, open and honest team players
- Ability to work with cash confidently/good mental arithimetics - 1+ year experience preferred
- No prior experience needed as paid training is provided
I**What does the role entail?**
- You will place the customers bet/s on the terminals when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cash up your float at the end of each race day
- Confidently talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all
**Why work for us?**
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly rate and holiday pay - 2024 increase
- Receive travel pay to work at other racecourses
- Casual work - no minimum amount of hours or days required
- Work at some of the most prestigious racecourses and racing events in the country
- Free on-site parking
- INDHP_
**Job Types**: Part-time, Zero hours contract
Pay: £11.75-£13.50 per hour
Expected hours: 5 - 20 per week
**Benefits**:
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
Supplemental pay types:
- Tips
Work Location: In person
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