Customer Services Assistant

6 months ago

Chelmsford, United Kingdom Essex County Council Full time

**About the role**

**Customer Services Assistant**

Permanent, Full Time and Part Time

Up to £22,361 per annum (FTE)

Location: Chelmsford and surrounding areas

Working Style: Fixed-base worker

Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are currently recruiting Customer Services Assistants based within our libraries across Chelmsford and the surrounding areas. We have both full time and part time hours available; part time hours can be discussed at interview. Please note all roles will include Saturday working.

We are recruiting to the following positions
- Full Time - 37 hours working 5 days a week including every Saturday (with 1 day off during the week) - Covering Chelmsford and Galleywood
- Part Time - 18.5 hours working Saturday 9am to 5pm, Sunday 10.30am to 1:30pm and one day in the week - Covering Chelmsford, Witham and Kelvedon
- Part Time - 18.5 hours working Saturday 9am to 5pm, Sunday 10.30am to 1:30pm and one day in the week - Covering Chelmsford, Witham and Hatfield Peverel
- Part Time - 18.5 hours working Saturday 9am to 5pm, Sunday 10.30am to 1:30pm and one day in the week - Covering Chelmsford and other libraries depending on service needs.

Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area.

**The Role**

You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

**The Opportunity**

Our Customer Service team are at the heart of what we do
- they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

**Key Responsibilities**
- First and foremost - you like helping people. If you’ve got some IT skills - self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
- You’ll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us - you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

**Experience and Qualifications**:

- Possession of a Driving Licence
- Demonstration that you know how to use IT systems, or have the ability to learn
- Customer service experience in any area
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

Together, let's create a welcoming and inclusive library experience for everyone. to be part of our vibrant and diverse team

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?**

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.**

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