Customer Service Advisor

5 months ago


Thirsk, United Kingdom Cod Beck Blenders Ltd Full time

Do you have great communication skills and a professional attitude towards your work?

Do you strive to provide the best service possible at all times?

Thrive in fast paced customer service environment?

If you believe the answer to ALL of the above to be YES, you could be the ideal Customer Service Advisor for us

**What aspects are involved in this role?**

We are currently looking for a Customer Service Advisor to join our busy Customer Services team. In this role, you will be expected to deliver excellent service standards by acting as the front-line relation with customers across all channels and product categories.

**Purpose of the job**:
Guarantee a positive customer experience, ensuring quick and reliable follow up of all customer requests; for example sales order processing, product queries, information requests and complaints. This is a varied role comprising of logistics management, customer service and general clerical duties, which will require you to operate in a proactive and problem solving manner.

**Tasks and Responsibilities**:

- Forging strong relationships with customers.
- Respond to enquiries and resolving customer issues, through collaboration.
- Signpost new customers to relevant team member.
- Provide to the customer, production and delivery updates.
- Inputting sales orders into business planning system.
- Liaising with hauliers regarding bookings, both in and out of site.
- Intake, processing and updating of sales orders.
- Acknowledging customer complaints and report dissatisfaction/failures in line with procedures.
- Maintain up-to-date knowledge of customer specific requirements.
- Administrative tasks as necessary.

**The Person**:

- Good standard of practical Customer Service experience (>3 years)
- Minimum 2years experience within an SME manufacturing business would be beneficial.
- He/she will show they have a professional and courteous attitude, with excellent interpersonal skills and a highly organised approach to their work.
- Enthusiastic, energetic person with great phone manner - able to build and develop customer relationships.
- Has a 'can do' positive attitude, a cheerful self-starter and can think on his/her feet.
- Independent and self-motivated, confident using initiative to deliver results.
- Ability to prioritise & manage own workload.
- Strong track record in a relevant administrative role that provides a solid understanding of the sales / customer arena.
- Educated to GCSE or equivalent in English and Math’s.
- Computer literate, with a good understanding of Microsoft Office software.

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service Advisor: 3 years (preferred)

Work Location: In person


  • Aftersales Advisor

    5 months ago


    Thirsk, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for...

  • Apprentice Warehouse

    6 months ago


    Thirsk, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...

  • Parts Advisor

    6 months ago


    Thirsk, United Kingdom Jobs Butler Full time

    Our client is a privately owned Truck dealership in the UK. They are currently recruiting for an experienced **Parts Advisor** to join their team at their Rainton Depot. They are looking for someone who has a **proven commercial parts experience** ideally within a franchised dealership. You must provide the highest standard of quality and service; and build...


  • Thirsk, United Kingdom Hawkesworth Appliance Testing Ltd Full time

    Company Overview: Established over 30 years ago, Hawkesworth is a renowned electrical testing company who have become a leader in the field to a diverse client base. As we continue to thrive, we are seeking a dynamic Customer Service Executive to join our team. Key Responsibilities: - **Renewals**: Contact existing customers to re-book their electrical...


  • Thirsk, United Kingdom Hawkesworth Appliance Testing Ltd Full time

    Company Overview: Established over 30 years ago, Hawkesworth is a renowned electrical testing company who have become a leader in the field to a diverse client base. As we continue to thrive, we are seeking a dynamic Customer Service Executive to join our team. Key Responsibilities: - **Client Engagement**: Cultivate relationships with existing and...


  • Thirsk, United Kingdom Inspired Pet Nutrition Full time

    CompanyIPN is an innovative, well-established, and award-winning pet food manufacturer, employing over 850 people across our 4 UK manufacturing sites. Our family of brands include Harringtons, Wagg, Barking Heads & Meowing Heads, AATU, Blink, Butchers, Classic Cat and a selection of partner brands that trust us to produce food on their behalf. Our kitchens...


  • Thirsk, United Kingdom Inspired Pet Nutrition Full time

    **The Opportunity We are excited to be recruiting for a Customer Services Executive to join our team in Thirsk, North Yorkshire. This is a fixed term contract with an immediate start for 6 months. **Role** To support IPN in servicing customer orders through processing sales orders, communicating with our customers and liaising with our Operations and...


  • Thirsk, United Kingdom coffee at number 10 Full time

    **Company description** A relaxed coffee shop with a focus on great coffee, customer service and good quality local produce. We want to create a positive environment which is equally enjoyable for both staff and customers. **Job description** We are looking for a engaging, courteous barista who is passionate about coffee. The barista will greet customers,...


  • Thirsk, United Kingdom TopSpec Equine Ltd Full time

    TopSpec Equine Ltd are seeking a Customer Service Assistant to join our team. This is an exciting opportunity to join a growing, highly innovative horse and dog feed company that is renowned throughout the industry for the nutritional integrity of its products. We are looking for a dynamic person to offer back-up and support to our team of Nutritionists...


  • Thirsk, United Kingdom Harvest Energy Full time

    **Are you looking for a varied, stable and rewarding opportunity in convenience retail?** At Harvest Energy we have a reputation of excellence in everything we do. Both our customers and colleagues, the heartbeats of our business, continue to be our number one priority as our business continues to grow. We have an exciting opportunity for a **Retail...


  • Thirsk, North Yorkshire, United Kingdom Inspired Pet Nutrition Full time

    Company OverviewIPN is an innovative, well-established, and award-winning pet food manufacturer with a strong presence in the UK market. Our family of brands includes Harringtons, Wagg, Barking Heads, Meowing Heads, AATU, Blink, Butchers, Classic Cat, and partner brands that trust us to produce food on their behalf.Job OpportunityWe are seeking a skilled...


  • Thirsk, North Yorkshire, United Kingdom Twisted Automotive Ltd Full time

    At Twisted Automotive Ltd, we transform vehicles into icons of performance, adventure, and style. As a pioneer in bespoke automotive experiences, we seek a driven individual to join our team.Role OverviewWe are looking for a skilled Aftersales Advisor and Sales Administrator to bridge the gap between our clients and their unique automotive journeys. This...


  • Thirsk, North Yorkshire, United Kingdom Tesco Full time

    About the RoleAs a key member of our team, you will be responsible for delivering exceptional customer service and ensuring timely delivery of products to our customers.Key Responsibilities:Unload and load merchandise efficiently, maintaining high standards of safety and security.Develop strong relationships with colleagues and customers, fostering a...


  • Thirsk, United Kingdom Harvest Energy Full time

    If you have Fuel convenience experience great, however, don’t worry if you haven’t, as full training will be provided. We provide your uniform, personal and online training and encouragement in the role as there is lots of opportunity to progress within the company. - A passion for providing great customer service in a varied role - Experience of sales -...


  • Thirsk, North Yorkshire, United Kingdom Tesco Full time

    About This RoleWe're looking for a customer-focused individual to join our team at Thirsk Superstore as a Customer Service Team Member. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and helping our shoppers have a great shopping experience.Key ResponsibilitiesBuild strong relationships with customers,...

  • Tesco Colleague

    5 months ago


    Thirsk, United Kingdom Tesco Stores Limited Full time

    Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) - 10% Discount Card increasing to 15% after every pay for a 4 day period - Life assurance - Retirement saving plan - Great colleague deals and discounts, saving you money on everyday purchases - Uniform provided - Click here to read more about the benefits...


  • thirsk, United Kingdom Frontier Agriculture Limited Full time

    We are looking for a Crop Production Technical Advisor to join the Frontier team, based in the Yorkshire to Scottish Borders region, on a permanent, full-time basis. This role will involve working from home but with an expectation to travel to sites across the region when required.You will provide high quality technical information in relation to all...

  • Customer Assistant

    2 months ago


    Thirsk, United Kingdom CV-Library Full time

    Customer Assistant (Part Time) Summary £12.40 - £13.35 per hour | Part Time | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other...


  • Thirsk, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but...


  • Thirsk, North Yorkshire, United Kingdom Nationwide Building Society Full time

    Job DescriptionWe are seeking a skilled and customer-focused Customer Representative to join our team in Thirsk. As a key member of our branch, you will play a vital role in delivering exceptional service to our customers.The successful candidate will be responsible for providing first-class support to our customers across all our channels, including...