Customer Service Advisor
1 month ago
**Customer Experience Representative**
**Location : Fleet**
**Salary : £24,000 - £25,000 + benefits**
**Hours : Tuesday
- Saturday 9am
- 5:30pm (Hybrid options + Saturday working from home)**
**Daily Duties**
You will be the first point of contact for our customers.
Investigate and resolve customer issues and provide real-time troubleshooting using our session replay software.
Make careful and considered decisions, recognise when to reach out for assistance and know when to formally escalate a matter to complaint.
Monitor social media channels and respond to our customer reviews on Google and TrustPilot and recognise when to escalate a review for investigation.
**What you'll bring to the role**:
Previous experience in a customer services would be beneficial
A strong desire to keep the customer at the heart of all you do
Problem solving skills and confidence in decision making
Accuracy in gathering and recording of all information
Strong administrator who achieves tasks to a high standard of efficiency.
You dont need to tick off everything on this list - so dont let that hold you back from applying. We want to make sure youre learning plenty during your time with us
**Benefits**
Discretionary bonus based on personal and business performance
Annual leave allowance of 25 days plus holiday purchase scheme
Group pension scheme with 3% employer pension contribution
Private Healthcare
Group Life Assurance
Employee Benefit Scheme that offers perks and discounts with major retailers.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Work from home
Supplemental pay types:
- Yearly bonus
Work Location: In person
Reference ID: VR/CSA
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