Employee Relations Advisor

1 month ago

Fleet, United Kingdom CV-Library Ltd Full time
To help the world to work. That's our vision at CV-Library. We're in a period of accelerated growth and we're looking for exceptional and talented people to help us realise this vision in both UK and Overseas markets.
Our rapid growth story is fuelled by strategic acquisitions and substantial investments in technology, data, people, and HR. This is your chance to be part of something truly ground-breaking. Ready to leave your mark?
Employee Relations Advisor / ER Advisor
Reporting into the HR Operations Manager and forming part of the wider People Team, the ER Advisor will provide practical advice and support to managers throughout the business on a range of HR matters across the employee lifecycle, with an empathetic yet commercial approach to resolution.
Key to supporting the operational side of the People Team, this role will also require administrative, policy and co-ordination support, advising and guiding where required.
Key Responsibilities
* Reactive case management. Maintaining a case log on a variety of employee relations issues including disciplinary & grievance matters, absence management, performance, conduct and capability matters, ensuring advice complies with legislation and Company policy, supporting Line Managers with advice and guidance throughout.
* Proactive management. See trends and analyse ER case data to recommend, advise and support future process and policy changes to reduce the case log.
* Ensure line managers understand how to conduct meetings, including advice on meeting preparation, format and recording. Assist with creating meeting frameworks, scripts and all associated documentation.
* Managing own ER paperwork, including minutes, actions, letters, meeting invites and ensuring documentation and personnel files are updated electronically at all times.
* Manage the flexible working, maternity, paternity, adoption and shared parental leave cases ensuring consistency across policy and process. Ensure all relevant documentation is collated and forwarded for payroll and legislative purposes.
Supporting Responsibilities
* Coordinate and manage the administration of all company benefits schemes, ensuring schemes are updated with details of starters and leavers where appropriate.
* Support the HR Ops Manager with the creation and development of new HR policies, procedures and template documents. Manage regular updates to take into account any operational or legislative changes.
* Support the HR Ops Manager with change management and restructuring programmes - preparing project plans, template letters and meeting scripts.
* Support the HR Ops Manager with Performance Management and Reward reviews and recommendations to the business.
* Support the HR Ops Manager with coordinating the annual review process, ensuring relevant support and training for managers and preparation of key information for calibration at Board.
* Support the HR Ops Manager with the development of a dashboard to monitor spend/claims/usage of benefits to ensure ROI for the business. Make recommendations for amendments / improvements to the benefits package.
* Support TA & Ops Managers with annual benchmarking through the appraisal process and any subsequent pay and bonus decisions.
Requirements
Experience
* Professional experience as an ER Advisor, ideally in technical industry environment.
* Good employee relations experience with examples of support across disciplinary, absence management, performance management and change management.
* Ability to advise on employment law and to help employees interpret HR policies and ensure adherence to company values and objectives.
* Experience of working in an environment where the Employee and the Manager are the Customer of HR and support is collaborative and hands on, with the ability to apply pragmatic thinking to problem solving, maintaining service excellence and relationship management throughout.
* Being used to self-managing and maintaining own ER paperwork, including minutes, actions, letters, meeting invites and ensuring documentation and personnel files are always updated electronically.
* Experience using various HRIS technology to inform, update and maintain employee records (we use Bob).
* Good levels of commercial awareness, drive and resilience and a passion for delivering people excellence.
* Communicating confidently with stakeholders at all levels.
* Training, communicating and demonstrating new policies and procedures.
* Supporting HR projects and maintaining high quality and accurate record keeping.
Competencies
* High energy and passion to deliver and thrive in a fast-paced and ever-evolving environment.
* Ability to work independently with high levels of self-motivation and problem-solving skills, organising, prioritising and managing own workload.
* High level written and numerical communication skills, with accuracy and attention to detail is a must have.
* Full comprehension of spelling, grammar and structure and understanding its importance in an admin rich role.
* Active listening skills.
* Honesty and integrity.
* Ability to thrive in a past paced and dynamic environment.
We are a friendly bunch, so a positive outlook, thick skin and a good sense of humour will take you far in this role.
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Due to the onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK

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