Customer Consultant

6 months ago


Edinburgh, United Kingdom Yoke for CWS (AMS) Full time

**Rate of pay**:

- £13.49 with pay progression after 6 months

**Working hours**: 35 hours per week between 8am and 5pm, shift based Monday to Friday (Hybrid work from home after training)
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

**Length of contract** - minimum 6 months with good opportunity to be made permanent

**Location **:

- Edinburgh Port Hamilton, EH3 8BW

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

As a Redress Administrator you will be part of our customer facing team within the Customer Solutions Programme. Working collaboratively, we specialise in correcting errors that have arisen across a variety of products, putting our customers back into the financial position they would have been, had the error not occurred.

As a colleague of the Group, we’ll provide you with continuous training and development opportunities and regular career development conversations to help you fulfil your career potential, whatever your aspirations may be.

Join us and you’ll be part of an environment where people really care about their work and the impact it has on colleagues, customers and communities.

**WHAT ARE WE LOOKING FOR?**

A track record of providing exceptional customer experience, the ability to communicate effectively and follow processes is a must. You'll need to show a real passion for putting the customer first and proactively finding solutions for day-to-day challenges.

**Essential Skills**
- Outstanding customer service
- Target driven and confident to work in a target-driven environment
- Must be a team player and supportive of colleagues
- Good understanding of Microsoft packages including Excel & Teams
- Strong telephony communication
- Capable to manage own time & priorities to ensure targets are met

**Desirable Skills**
- Knowledge of relevant customer service systems
- An awareness of products & business areas
- Ability to identify and adopts ways to perform tasks in a more efficient and effective manner
- Desire and want to develop own skillset and knowledge

**What’s in it for you?**
- Up to 6 weeks fully paid training
- Great rates of pay with pay progression after 6 months dependent on performance
- Potential for a permanent position after 6 months dependent on performance
- The opportunity to work with some of the most influential and experienced managers in the banking industry

So, if you’re interested in learning, growing, and developing, Lloyds Banking Group could be the place for you.

**To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next**

Pay: £13.49 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 00343



  • Edinburgh, United Kingdom Phoenix Group Full time

    **Location and flexible working**:Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the...


  • Edinburgh, United Kingdom Phoenix Group Full time

    **Location and flexible working**:Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the...


  • Edinburgh, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period) **Grade**: CSC **Reporting Line**: Branch Manager **Contract Type**:6 month Fixed Term Contract **Location**: Waverley Mall, Waverley Bridge, Edinburgh, E1 1BQ **What to expect**: Here at the Post Office, we’re steeped in...


  • Edinburgh, Edinburgh, United Kingdom Halfords Full time

    Job Overview: We are currently seeking a Customer Experience Consultant to join our team in [location]. As a key member of our sales team, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the best possible experience when visiting our stores.About the Job: In this exciting role, you will have the...


  • Edinburgh, Edinburgh, United Kingdom Arnold Clark Full time

    About the RoleAs a Customer Experience Consultant, you will be an integral part of our team at Arnold Clark. Your primary goal will be to create an exceptional customer experience by providing outstanding support and guidance throughout the sales journey.With a passion for delivering memorable experiences, you will work closely with customers to understand...


  • Edinburgh, United Kingdom M&G Full time

    We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Consultant Location: Bath, Stirling, Edinburgh Be the face and voice of a leading financial brand, delivering the very best in trusted service to our...


  • Edinburgh, United Kingdom CV-Library Full time

    Are you ready to make a difference by delivering exceptional customer service? Join our esteemed client as a Customer Service Consultant and be the friendly face and voice that upholds our client's trusted brand. Job Opportunity: Temporary Customer Service Consultant Contract Length: 4 months Start Date: Immediate Days: 5 out of 7 days, including...


  • Edinburgh, Edinburgh, United Kingdom CXG group Full time

    We're searching for highly motivated Premium Customer Feedback Consultants to join our team at CXG Group. Your task as a consultant will be to evaluate luxury brands, focusing on their in-store and online experiences. The aim is to provide authentic, unbiased feedback that contributes to shaping brand strategies.An attractive salary range of $65,000 -...


  • Edinburgh, United Kingdom Rettie and Co. Full time

    **Key details**: Location: Edinburgh Hours: Monday to Friday, 37.5 hours **About the role**: As a Customer Experience Consultant, you'll be responsible for contributing to an exceptional customer experience for all our clients (Sellers and Landlords) and potential customers. **You'll have a broad knowledge of the Rettie service offering and actively...


  • Edinburgh, United Kingdom Eastern Western Motor Group Full time

    **Trainee Customer Consultant** **Eastern Western Motor Group** **Salary £22,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to Vitality...


  • Edinburgh, United Kingdom Phoenix Group Full time

    **Job Type**:Permanent **Location**:Hybrid. This role would be based in our Edinburgh office with time spent working in the office (2 days a week) and at home. **Flexible working**:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during...


  • Edinburgh, United Kingdom Phoenix Group Full time

    **Job Type**:Permanent **Location**:Hybrid. This role would be based in our Edinburgh office with time spent working in the office and at home. **Flexible working**:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment...

  • Customer Consultant

    6 months ago


    Edinburgh, United Kingdom Yoke for CWS (AMS) Full time

    **Rate of pay**: - £13.49 with pay progression after 6 months **Working hours**: 35 hours per week between 8am and 5pm, shift based Monday to Friday (Hybrid work from home after training) - Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events,...


  • Edinburgh, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...


  • Edinburgh, United Kingdom Phoenix Group Full time

    **Location and flexible working**:Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the...


  • Edinburgh, Edinburgh, United Kingdom Halfords Full time

    Our Story: Halfords has been serving the UK's automotive needs for decades, with a rich history of innovation and customer satisfaction. Today, we are the UK's largest vehicle service, maintenance, and repair business, with a strong focus on motoring services and electric mobility.Join Our Team: As a Customer Service Advisor at Halfords, you will play a...


  • Edinburgh, United Kingdom Phoenix Group Holdings Full time

    Location and flexible working:  Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the...

  • Sales Consultant

    6 months ago


    Edinburgh, United Kingdom HSS Hire Group Full time

    Were not your average tool hire company. Were innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. **Our benefits include 20 days holiday allowance, Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, life...

  • Optical Consultant

    3 weeks ago


    edinburgh, United Kingdom iSEE Opticians Full time

    Optical ConsultantLocation: Edinburgh, EH16 4BGSalary: £22,000 + BenefitsContract: Permanent, Full timeHours: Monday - Friday 9am - 5pmBenefits: 4 weeks holiday plus bank holidays (We close between Christmas and New Year) No weekends! Relaxed and friendly environment No sales pressure Free parking outside Discounted rates for staff About us:At iSee...

  • Optical Consultant

    3 weeks ago


    Edinburgh, United Kingdom iSEE Opticians Full time

    Optical Consultant Location: Edinburgh, EH16 4BG Salary: £22,000 + Benefits Contract: Permanent, Full time Hours: Monday - Friday 9am - 5pm Benefits: 4 weeks holiday plus bank holidays (We close between Christmas and New Year) No weekends! Relaxed and friendly environment No sales pressure Free parking outside Discounted rates for staff About...