Trainee Customer Consultant

5 months ago


Edinburgh, United Kingdom Phoenix Group Full time

**Location and flexible working**:Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

**Job Type**: Permanent

**Closing Date**: 4th July

**Salary and benefits**:£27,000 to £30,000 dependent upon experience plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

**Recruiter**: Douglas Smith

We have an incredible opportunity to join us here at Phoenix Group as a Trainee Customer Consultant to join our Telephony Guidance team

**Who are we?**

We want to be the best place that any of our 7,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

**The role**

We are currently recruiting Trainee Customer Consultants to join our Telephony Guidance team. This is a fantastic opportunity if you enjoy building rapport and putting customers at the heart of what they do. If you have a burning desire to help customers, put in place the plans they need to have the future they dream of then we would love to hear from you.

You will be providing guidance to customers across our pension product range, demonstrating your understanding of your customer’s situation and needs by keeping them informed of all relevant options, risks and benefits as well as explaining any technical questions in a simple way whilst remaining compliant and jargon free.

You will be on a pathway to becoming a fully qualified Customer Consultant, at Phoenix we commit to investing in your future, providing support for you to obtain the role required R01, R04 and LP2 qualifications and upon each successful exam pass, you will receive a salary increase. The programme includes on-going training and development that will enable you to progress to full competence and takes around 18 to 24 months.

**What we’re looking for**
- Proven track record of delivering exceptional customer service within Financial Services
- A commitment to study and achieve Financial Services qualification R01, R04 and LP2 along with achieving full competence and progress to Customer Consultant within 24 months
- Experience of conducting customer focused conversations
- Effective questioning and listening skills with the ability to build rapport with customers over the telephone
- Preferably have knowledge of pension products and experience of managing risk

**We want to hire the whole version of you.**

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

LI-DS1

LI-ONSITE



  • Edinburgh, United Kingdom Phoenix Group Full time

    **Location and flexible working**:Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the...


  • Edinburgh, United Kingdom Eastern Western Motor Group Full time

    **Trainee Customer Consultant** **Eastern Western Motor Group** **Salary £22,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to Vitality...


  • Edinburgh, United Kingdom Search Cons Full time

    **Trainee Recruitment Consultant** **£24,000 to £30,000 + Commission** - Competitive commission structure. - Award-winning training programme delivered by industry experts, offered throughout your career. - Regular incentives and recognition events, including quarterly events. - The opportunity to earn a slot on our Annual High Fliers trip. - The option to...


  • Edinburgh, United Kingdom Experis Internal Talent Full time

    Trainee Recruitment Consultant - ITOffice in Edinburgh EH2 (near EH Castle)Full time - Monday - Friday based in the office. This will be working on the IT sector.Full training offered + OTEHere at Experis we consider ourselves the leading premium brand in IT recruitment in the UK. We work across many expanding markets, from Business Transformation and Cyber...


  • Edinburgh, United Kingdom CV-Library Full time

    Company description EH20 Group are a growing Specialist Recruitment Business, working across Telecoms & Clean Energy Infrastructure. We work to a unique methodology to help our team thrive and to provide the best experience to our candidates and clients. Job description Title: Trainee Recruitment Consultant Location: Princes Street, Edinburgh Employment...


  • Edinburgh, United Kingdom The Lead Network Group Full time

    Trainee Sales Consultant Are you passionate about face to face marketing and eager to launch your career in a dynamic and thriving environment? The Lead Network Group is looking for a Trainee Sales Consultant to join our team and support our offline marketing efforts. If you're a creative thinker with strong communication skills and a drive to excel, this...


  • Edinburgh, United Kingdom The Lead Network Group Full time

    Trainee Sales Consultant Are you passionate about face to face marketing and eager to launch your career in a dynamic and thriving environment? The Lead Network Group is looking for a Trainee Sales Consultant to join our team and support our offline marketing efforts. If you're a creative thinker with strong communication skills and a drive to excel,...


  • Edinburgh, United Kingdom Experis Internal Talent Full time

    Recruitment Consultant - IT (trainee / graduate)Office in Edinburgh EH2 (near EH Castle)Full time - Monday - Friday based in the office. This will be working on the IT sector.Full training offered + OTEHere at Experis we consider ourselves the leading premium brand in IT recruitment in the UK. We work across many expanding markets, from Business...


  • City of Edinburgh, United Kingdom Experis Internal Talent Full time

    Trainee Recruitment Consultant - IT Office in Edinburgh EH2 (near EH Castle) Full time - Monday - Friday based in the office.This will be working on the IT sector.Full training offered + OTE Here at Experis we consider ourselves the leading premium brand in IT recruitment in the UK.


  • Edinburgh, United Kingdom Edmund and Evans Full time

    **Trainee Recruitment Consultant - Edinburgh-£22,000-£24,000 (£45,000 OTE year 1), (£60,000 OTE year 2), (£100,000+ OTE year 3)!** Are you looking to work your way up in a supportive, varied role that plays to your natural sales flare? Edmund & Evans are seeking the next future mind, you must be money-motivated and driven with tunnel vision to succeed...


  • Edinburgh, United Kingdom Edmund and Evans Full time

    **Trainee Recruitment Consultant - Edinburgh-£22,000-£24,000 (£45,000 OTE year 1), (£60,000 OTE year 2), (£100,000+ OTE year 3)!** Are you looking to work your way up in a supportive, varied role that plays to your natural sales flare? Edmund & Evans are seeking the next future mind, you must be money-motivated and driven with tunnel vision to succeed...


  • Edinburgh, United Kingdom Edmund and Evans Full time

    **Trainee Recruitment Consultant - Edinburgh-£22,000-£24,000 (£45,000 OTE year 1), (£60,000 OTE year 2), (£100,000+ OTE year 3)!** Are you looking to work your way up in a supportive, varied role that plays to your natural sales flare? Edmund & Evans are seeking the next future mind, you must be money-motivated and driven with tunnel vision to succeed...


  • Edinburgh, United Kingdom Setsquare Recruitment Full time

    Edinburgh, Scotland £22,000 - £30,000 + uncapped commission ASAP Start Date Permanent Contract We are the largest specialist Built Environment recruitment group in the UK. We operate across the UK&I as well as globally. In Scotland we have offices in both Edinburgh & Glasgow and due to ongoing growth we are looking to grow the existing team with plans to...


  • Edinburgh, United Kingdom Edmund and Evans Full time

    **Trainee Recruitment Consultant - Edinburgh-£22,000-£24,000 (£35,000 OTE year 1), (£50,000 OTE year 2), (£80,000+ OTE year 3)!** Are you looking to work your way up in a supportive, varied role that plays to your natural sales flare? Edmund & Evans are seeking the next future mind, you must be money-motivated and driven with tunnel vision to succeed...


  • Edinburgh, Scotland, Scotland, United Kingdom The Lead Network Group Full time

    Trainee Sales Consultant Are you passionate about face to face marketing and eager to launch your career in a dynamic and thriving environment? The Lead Network Group is looking for a Trainee Sales Consultant to join our team and support our offline marketing efforts. If you're a creative thinker with strong communication skills and a drive to excel,...


  • Edinburgh, United Kingdom Experis Internal Talent Full time

    Recruitment Consultant - IT (trainee / graduate) Office in Edinburgh EH2 (near EH Castle) Full time - Monday - Friday based in the office. Full training offered + OTE Here at Experis we consider ourselves the leading premium brand in IT recruitment in the UK. We work across many expanding markets, from Business Transformation and Cyber Security to...


  • City of Edinburgh, United Kingdom Experis Internal Talent Full time

    Trainee Recruitment Consultant - IT To be considered for an interview, please make sure your application is full in line with the job specs as found below.Office in Edinburgh EH2 (near EH Castle) Full time - Monday - Friday based in the office.This will be working on the IT sector.Full training offered + OTE Here at Experis we consider ourselves the leading...

  • Trainee Sales Advisor

    4 weeks ago


    Edinburgh, United Kingdom CV-Library Full time

    Trainee Sales Advisor Location: Edinburgh City Centre Job Type: Full-Time, Monday to Friday Start Date: Guaranteed start before Christmas Pay period: Weekly pay About Phoenix Phoenix is an innovative sales company based in Edinburgh, dedicated to delivering high-quality sales solutions for well-known brands. As a Trainee Sales Advisor with Phoenix,...

  • Gaming Trainee

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Genting Casinos Full time

    {"Job Title: Trainee Croupier/Casino Dealer\\Are you passionate about delivering exceptional customer service and looking for a brand-new career in a fun and vibrant industry?\\We are currently seeking a trainee croupier to join our team at Genting Casinos. As a trainee croupier, you will have the opportunity to learn and develop your skills in dealing...


  • Edinburgh, United Kingdom Experis Internal Talent Full time

    About Our Trainee Recruitment Consultant RoleWe are looking for a driven and ambitious individual to fill the role of Trainee Recruitment Consultant. As a key member of our team, you will be responsible for developing and executing recruitment strategies to identify and hire top talent for various IT positions.You will work closely with our sales team to...