Trainee Customer Consultant

6 months ago

Edinburgh, United Kingdom Eastern Western Motor Group Full time

**Trainee Customer Consultant**

**Eastern Western Motor Group**

**Salary £22,000**

**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- YourDISCOUNTS is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.

**Role Overview**:

- The Toyota Academy programme you are enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor
- Ensuring that we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all of their mobility needs.
- Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries.
- Welcome and greet all customers sales and aftersales to your Centre and ensure their experience is second to none.
- Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests.
- Start to embrace the Toyota customer journey and the way in which we want all our customer to feel when they interact with us, digitally or physically
- Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements.
- Assist the customer with understanding our unique in car technology and how to get the best performance from our Hybrid products. Be familiar and comfortable with the Hybrid Hero area in the showroom.
- Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome.
- Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers.
- Assistant with any other task as required.

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