Operations Coordinator

2 weeks ago


London, United Kingdom Knight Frank Full time

Reference No- 29161- Title- Operations Coordinator - Tower Bridge- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- Residential Lettings- Department- Tower Bridge Lettings (10000168)- Location- Tower BridgeBased out of our Tower Bridge Office, we are looking for an exceptional individual to join the Lettings team as a Operations Coordinator, supporting the team in all aspects of their day to day and compliment the smooth running of this office.

**Responsibilities**
- Create new property activity records
- Order land registry title checks
- Updating records with information from the market appraisal checklist
- Create template letters and forms (Inc. marketing recommendation report, confirmation of instruction, terms and conditions etc.)
- Prepare reports for weekly and monthly meetings, MBOs and ad hoc
- Distribute portal enquiries if required
- Systems champion - be a trouble shooter with system processes and procedures
- Code office invoices
- Create purchase orders
- Process goods receipts
- Induction of new starters
- Complete New Starter Checklist
- Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
- Arrange new starter/team training
- Assist team with submission of expenses if required
- Maintain & update Viewing Assistant contact information & records if required

**Customer Experience**- Assist in answering incoming calls
- Champion the customer experience
- Post office good news stories and ideas to Yammer
- Assist Department Head with implementation of Customer Experience initiatives

**Health and Safety**- Display knowledge of ISO regulations and implement in office
- Update health & safety workspace with weekly, monthly & annual tasks
- Ensure all necessary safety checks are completed and logged
- Log energy, gas & waste readings on sustainability workspace monthly
- Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment
- Host internal & external audits (H&S, Environmental & Information Security)

**Facilities**- Manage office facilities
- Arrange works/contractors when required
- Upkeep and maintain office equipment/IT hardware
- Order stationery and hardware for department when required
- Assist with office refurbishment programmes, relocations or closures
- Support the Dept Head ensuring adequate cover is in place in the office

**Qualifications/Education Required**:

- Experience in a similar Operations or Administrative role
- Strong IT Skills - Microsoft Office
- Knowledge of the industry is a bonus

LI-SO1

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