Surgery Reception and Administration Support

3 weeks ago


Plymouth, United Kingdom Elm Surgery Full time

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Closing date: 10 Mar 2023

**Apprenticeship summary**:

- **Annual wage**: £9,379.50
- Wages explainedApprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Minimum Wage Rates
- **Working week**: Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at interview (30 minutes unpaid lunch break) Shifts TBC.

Total hours per week: 37.50
- **Expected duration**: 12 Months
- **Possible start date**: 13 Mar 2023
- **Date posted**: yesterday
- **Apprenticeship level**: Intermediate
Level 2 (GCSE)
- **Reference number**: VAC1000134131
- **Positions**: 1 available

**What will the apprentice be doing?**:
Responsibilities will vary day to day but will be primarily to support a busy medical reception area. Tasks will include;
- Booking in patients at reception area
- Assisting with general enquiries over the phone
- Booking patients for routine appointments
- Handling general medical enquiries including liaison with other GP/NHS contacts
- Assisting with other general administration support tasks such as scanning documents, photocopying of notes/records, filing patient notes and general accurate record keeping tasks

**What training will the apprentice take and what qualification will the apprentice get at the end?**:

- Customer Service Practitioner Standard - Level 2
- On the Job training to support role development
- Off the Job training (College attendance) to support qualification requirements
- Employer will offer dedicated Off the Job training time to support qualification requirements
- Functional Skills support - maths and English (if required)

**What is the expected career progression after this apprenticeship?**:
**Requirements and prospects**:
**Desired skills and personal qualities**:

- Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience**Qualifications**:

- GCSE or equivalent English (Grade A*/9 - C/4) Desired
- GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired**Things to consider**:
**About the employer**:

- Elm Surgery is a busy and well-established medical practice that supports over 9500 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, we also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.**Employer**:
Elm Surgery

**Address**:
123 LEYPARK WALK

PLYMOUTH

PL6 8UF

**Training**:
**Training provider**:
FOCUS TRAINING (SW) LIMITED

**Contact**:
Trevor Barnes

07836 536590

**Apprenticeship standard**:
Customer service practitioner

Level 2 (GCSE)



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